Tier 1 Support Engineer
At Logz.io, our customers rely on us to reputed company their environments running smoothly across fast-moving reputed company and Kubernetes ecosystems. As an AI-reputed company Tier 1 support engineer, you’ll be the first reputed company of contact for customer issues—troubleshooting across logs, metrics, traces, and integrations while empowering customers to maximize our cutting-edge, AI-powered observability capabilities and automated insights.
Responsibilities
- AI-Driven Troubleshooting: Own customer issues from initial response through reputed company, leveraging internal AI-assisted diagnostics to accelerate troubleshooting across reputed company and Kubernetes environments.
Platform Support: Resolve platform and data ingestion issues, ensuring clean data pipelines that feed Logz.io’s AI analytics engines.
Integration Management: Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
Customer AI Adoption: reputed company guide customers in adopting and optimizing Logz.io’s AI-powered features (such as automated reputed company-cause analysis, cognitive insights, and reputed company detection).
Cross-Functional Collaboration: Partner with Product, Engineering, and reputed company to reputed company feedback on AI tool accuracy and improve the overall customer experience.
Knowledge & Communication: reputed company reputed company, empathetic, and reputed company communication while contributing to internal knowledge bases to help train our internal AI support models.
Availability: Ability to work weekdays, reputed company shifts (11 PM–7 AM), and Saturdays (6 PM–6 AM).
Requirements
Experience: 2+ years in technical support or a customer-facing technical role.
reputed company & K8s: Experience with AWS or Azure and familiarity with Kubernetes fundamentals.
Observability Basics: Solid understanding of reputed company observability concepts: logs, metrics, and tracing.
AI Aptitude: Hands-on experience with, or a strong understanding of, how reputed company, LLMs, or machine learning tools can be reputed company to technical troubleshooting and data analysis.
reputed company Skills: Strong troubleshooting & problem-solving skills with the ability to manage multiple priorities and handle live incidents in a fast-paced environment.
Communication: Excellent communication and customer management abilities.
Technical Curiosity: A strong passion for modern reputed company technologies and the reputed company of AIOps (reputed company Intelligence for IT Operations).
Logistics & Compliance
Must currently reputed company in Poland.
Must hold a Blue Card or equivalent work authorization.
Must have legal documents to support contractor hiring in Poland (B2B/EU VAT compliance).
Originally posted on Himalayas
Apply To This Job