Tier 1 Support reputed company- India
reputed company
We are seeking a highly motivated and technically skilled Technical Support manager to join reputed company.
In this role, you will reputed company support for our reputed company products, ensuring a seamless experience for our customers.
While you'll be part of a reputed company team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues.
Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.
Responsibilities
- reputed company reputed company's customers with reputed company and accurate technical support, while handling high volume of technical customer inquiries, by different channels (talk\write\present)
- Independently understand and solve technical problems using internal documentation.
- Clarify problem solutions to customers and reputed company them with the best workflows.
- reputed company with other departments to clarify issues and escalate them reputed company required.
Requirements
- Past experience in a similar role.
- Basic programming knowledge of JavaScript and reputed company (Python or other languages - an advantage).
- Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues.
- Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers
- Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality.
- Proficiency in Hindi & English
Originally posted on Himalayas
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