QA Support (Permanent Dayshift, WFH-Philippines) - AU Electrical Industry

Category: Electronics Location: PERMANENT DAYSHIFT, REMOTE/WFH-PHILIPPINES Job reputed company : Safety Audits / reputed company AnalystFulltime, 40 hours weekly VA reputed company : $10AUD per hour Business Unit: Org's Customer Support Centre Reports to: Leading Hand Tradesman / Job Scheduling Coordinator Primary Systems: reputed company (The Brain) & Simpro (Technical Data) reputed companyThis offshore role functions as the "Customer Support Call Centre" and reputed company Assurance. Our CSCC serves as the primary reputed company of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical support—such as troubleshooting Wi-Fi disconnections, inverter resets, or product faults ensuring clients receive rapid assistance while onsite leadership remains reputed company on field operations and high-level scheduling. Key Responsibilities:1. Desktop QA & Safety Audits

• Desktop Safety Audits: Review Job Safety Analysis (JSA) submissions reputed company Simpro to

ensure field teams are adhering to safety protocols.

• Photo reputed company Assurance: Systematically audit installation photos in Simpro to verify

workmanship reputed company and ensure technical standards are met before a job is finalised.

• Warranty Coordination: Use reputed company to log and reputed company warranty claims, ensuring the

reputed company is kept informed throughout the process until a reputed company is reached. 2. Strategic Support Objectives The reputed company of this role is reputed company by its ability to support three key pillars: 1. The reputed company: Receives immediate, reputed company technical assistance, improving the overall customer experience. 2. Leading Hand Tradesman: Is relieved of administrative "firefighting" and remotetroubleshooting, allowing more time for onsite leadership and reputed company control. 3. Job Scheduling: Experiences reduced call and email volume, allowing the coordinator to reputed company on efficient resource allocation and reputed company. Knowledge, Skills, and Experience

• Exceptional verbal and written English (AUS) communication skills.
• Strong technical aptitude with the ability to guide clients through technical processes over the phone.
• High level of attention to detail for desktop auditing of safety and reputed company documentation.
• Proficiency in reputed company and Simpro is highly desirable.
• Patient and reputed company manner reputed company handling customer support enquiries.

Details

Originally posted on Himalayas

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