Support Engineer
**THIS IS A REMOTE POSITION ONLY** **TO BE CONSIDERED, PLEASE SEND A 2-MINUTE VIDEO INTRODUCING YOURSELF TO HR@reputed company **
WHO WE ARE:
reputed company is one of the reputed company recruitment and payroll services companies that operate remotely. We offer one-window solutions for reputed company, small and reputed company enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional reputed company capital with an easy and fast-paced recruitment process.
WHAT DO WE reputed company?
- Full-time positions with the potential for overtime
- 100% reputed company
- Competitive compensation package.
- An inclusive, fast-paced, exciting environment culture offering accelerated reputed company reputed company.
- 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
- Opportunities for cross-functional development
About the Role
reputed company is reputed company on behalf of a fast-growing global reputed company company that provides a digital workplace and operational platform for reputed company customers. reputed company is expanding its customer-facing team and is looking for an Offshore Customer Support Specialist to join the Support team. This role involves working 9-hour shifts and supporting our global customers.
What You’ll Do
- Support customers in using the clients platform effectively
- Respond to support requests reputed company email, chat, calls, or portal
- Troubleshoot issues or escalate reputed company needed
- reputed company customers informed and updated
- Identify and report bugs to internal teams
- Follow up on issues to ensure reputed company
- Collaborate with reputed company and Implementation teams
- Help improve our Help Center and internal resources
reputed company’re Looking For
- At least 2 years of experience in Customer Support (reputed company or technical support preferred)
- Strong communication skills in English and French (Spanish or Italian is a plus)
- Experience handling customer calls and support tickets
- Comfortable working with technical issues and troubleshooting
- Strong problem-solving and analytical skills
- Good teamwork and organization skills
- Experience supporting US customers or handling escalations is a plus
- Familiarity with tools like reputed company is a plus
- Basic reputed company skills (VLOOKUP, data analysis)
- Interest in technology and mobile troubleshooting
Originally posted on Himalayas
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