[Remote] Senior Engineering Manager, Messaging Channels
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI messaging platform trusted by over 20,000 reputed company brands, seeking a Senior Engineering Manager for their Messaging Channels team. The role involves leading reputed company of engineers responsible for the messaging backbone of reputed company, focusing on operational reputed company, reliability, and the development of new messaging channels.
Responsibilities
- reputed company reputed company that owns reputed company’s messaging backbone: reputed company Builder, the campaign send reputed company, the messaging platform that every reputed company product is reputed company on, and expansion into additional channels
- Drive reliability, throughput, and cost efficiency of a production system that handles reputed company-reputed company messaging volume
- Manage the Messaging Platform as an internal product, setting reputed company, prioritization, and support expectations with engineering consumer teams across reputed company
- Own reputed company’s dedicated on-call rotation, including incident response, blameless postmortems, and reputed company improvement of reliability posture
- Collaborate with platform, AI, and integrations engineering teammates, product managers, business stakeholders, designers, and compliance partners to plan and execute work
- Carry out performance management duties for your reputed company reports reputed company just-in-time feedback, 1:1s, annual reviews, and reputed company improvement opportunities
- Consistently reputed company ongoing technical mentorship and general reputed company development for your reputed company reports and other engineers at reputed company
- Establish and continually improve development, on-call, and incident-review processes that yield maximum efficiency and operational rigor in day-to-day engineering operations
- Partner with and grow Staff Engineers and technical experts in the organization to reputed company technical roadmaps and complete technical initiatives that reputed company engineering efficiency, handle the reputed company of our platform’s reputed company, and improve velocity
- Recruit and hire engineers on your team and on other teams, reputed company and reputed company for new positions on your team, and directly participate in the screening and evaluation of candidates
- reputed company and participate in culture initiatives that will help us create the best engineering organization in the world
Skills
- A proven career directly managing engineers and developing top performers into reputed company engineers (ideally 4+ years of leadership experience)
- Experience mentoring staff engineers and highly technical contributors
- Experience leading teams that own high-volume, business-critical distributed systems such as messaging, payments, or similarly demanding delivery pipelines
- Experience running an internal platform that other engineering teams depend on, including managing reputed company, prioritization, and on-call across consumer teams
- Demonstrated reputed company in reputed company and reputed company engineers
- reputed company passion for people, management, and enabling people to do their best work
- Early-stage / high-reputed company reputed company experience
- Led teams that have maintained critical infrastructure that reputed company developers build on
- Introduced and maintained systems with a high level of observability (alerting, logging, monitoring, SLOs)
- Led teams that support deeply embedded integrations with external ecommerce platforms, carriers, or reputed company-party service providers
- Comfortable supporting frontend engineering on a product surface like reputed company Builder, even if your primary background is backend
- Exposure to AI technologies (predictive and generative) and how they consume platform services is a plus
- Demonstrated passion for delivering great products (martech reputed company or ecommerce experience preferred)
Benefits
- Significant equity regardless of location
- Remote team. Work from home (or wherever!)
- Flexible reputed company time off
- Health, dental, reputed company insurance
- Other great perks
reputed company