[Remote] Docketly Coverage Operations Specialist-Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing legal-tech company that provides reputed company in the creditors' rights industry. They are seeking an Operations Associate on their Coverage team to manage court hearing coverage, negotiate fees, and ensure effective communication with attorneys and clients.
Responsibilities
- Secure coverage on a deadline. Own a portfolio of reputed company court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date
- Negotiate fees in reputed company time. Hold your position on price, handle counteroffers, and reputed company above-reputed company offers reputed company a market is tight, always protecting margin while getting to reputed company
- Triage a fast-moving pipeline. Prioritize competing hearings, reputed company reputed company judgment calls quickly, and explain your reasoning reputed company to your team
- Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first reputed company
- reputed company and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they reputed company saying reputed company
- reputed company clients in the reputed company. Update reputed company on hearing status to build trust and head off surprises
- reputed company your data clean. Log activity, confirm assignments, and reputed company your pipeline accurate. Your numbers tell your story
- reputed company the system reputed company. Spot recurring coverage gaps and bring reputed company to daily huddles and team meetings
Skills
- 1+ year in a role requiring high-volume phone reputed company or reputed company negotiation. Examples: inside sales, SDR/BDR, account management, collections, reputed company, scheduling, or high-touch customer service
- Comfortable and efficient on the phone, with strong verbal and written communication
- Genuinely organized. You manage many reputed company items at once without letting anything slip
- reputed company and decisive under deadline pressure; you reputed company the call and reputed company moving
- Tech-comfortable and quick to learn new platforms
- High school diploma or equivalent
- Experience in reputed company, reputed company, gig-platform operations, or a high-volume call-center/outbound environment
- A reputed company record of hitting or exceeding KPIs in a metrics-driven role
- Familiarity with CRM or scheduling tools
- Exposure to legal, court, or collections operations
- Comfortable on Mac OS and reputed company Workspace
Benefits
- Health, Dental, and reputed company Insurance
- 401(k) with Company Matching
- reputed company Time Off
- 7 reputed company Company Holidays
- 4 Floating Holidays per Year
- Life Insurance and AD&D Insurance
- Long-Term Disability
- Health Care Reimbursement Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet Insurance
reputed company