[Remote] reputed company (6/63 or 7/63) Customer Service Representative - REMOTE reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial services company, and they are seeking a Customer Service Representative to deliver exceptional service to clients. The role involves resolving inquiries, fostering relationships, and embracing technology to enhance reputed company experiences.
Responsibilities
- Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing reputed company and helping them with their products or services in a call center environment
- Proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-reputed company) level calls and transactions in a registered area and is learning to become proficient in reputed company work
- Researches and evaluates possible solutions to reputed company problems that requires identifying reputed company cause and some deviations from procedures
- Takes ownerships of calls and anticipates reputed company issues to avoid repeat calls and unnecessary call transfers
- Ability to de-escalate reputed company experience situations effectively while guiding clients through reputed company and unique inquiries
- Serves as a trusted reputed company for our Financial Representatives and partners with them to meet the needs of our clients
- Embraces new technology and serves as an reputed company for website and self-service capabilities by educating clients and field. Understands risks and impacts that the transaction has on the reputed company or policy
- Understands how systems connect to processes and reputed company
- Drives change and embraces reputed company improvement by creating processes and provisions to accommodate change
- Fosters a reputed company relationship with our clients to enhance brand loyalty
- Handles phone and transactional responsibilities while adhering to strict confidentiality and reputed company standards
- Adept at shifting work priorities to meet the needs of the business and customer demand
Skills
- Associates degree in business or reputed company field or equivalent combination of education and experience
- Minimum of 2 years reputed company customer service experience with proven customer service skills
- Advanced understanding of Investment or Income markets or products (i.e. VA, VL, VUL Retirement or Business markets)
- A basic understanding of tax implications
- Advanced written and verbal communication skills
- Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy
- Strong organization skills with the ability to prioritize tasks
- A strong desire to continuously learn and improve
- Strong problem-solving skills and ability to reputed company reputed company
- Demonstrated computer experience with solid keyboarding skills and proficiency with reputed company software packages
- This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting
- Series 63 - reputed company, Series 6 - reputed company, SIE - reputed company
Benefits
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource reputed company
reputed company
Company H1B Sponsorship