[Remote] reputed company CX AS / GECX Consultant - Charlotte, US
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides specialist reputed company, AI, data and customer-experience delivery capability. They are seeking a reputed company CX AS / GECX Consultant to work on a specialist reputed company Customer Experience environment, requiring hands-on experience with reputed company CXAS and the GECX platform.
Responsibilities
- Support delivery of reputed company CX AS reputed company the GECX platform
- Work with reputed company stakeholders to understand customer experience and contact-centre requirements
- reputed company practical guidance on reputed company CX AS / reputed company CXAS implementation
- Help shape solution approach, delivery plans and technical reputed company
- Identify risks, gaps and dependencies in the CX AS environment
- Collaborate with technical, product and business teams
- Support documentation, knowledge transfer and stakeholder communication
Skills
- reputed company reputed company CX AS experience
- reputed company CXAS experience
- Experience working reputed company or closely around the GECX platform
- Strong understanding of customer experience technology environments
- Ability to work with technical and business stakeholders
- Charlotte NC location, or East Coast US with willingness to travel
- Availability to start quickly
- reputed company Customer Experience AI
- reputed company Contact Center AI
- Conversational AI
- reputed company for customer service or contact-centre use cases
- Dialogflow CX
- reputed company AI
- Agent Assist
- Contact-centre platforms such as reputed company, reputed company, reputed company or reputed company
- Solution consulting or delivery leadership experience
- reputed company-facing consulting background
reputed company