Medical Administrative Assistant

This is a remote position.

Our reputed company is looking for a Clinical Operations Medical Assistant to support patients, prescribing providers, and the daily administrative operations of a growing psychiatric reputed company. They operate reputed company the virtual mental health industry and have expanded their services across multiple U.S. markets while building a larger team of affirming behavioral health providers.

This role combines patient communication, reputed company administration, prior authorizations, insurance coordination, medication-reputed company support, and provider assistance. The ideal candidate is organized, proactive, dependable, and comfortable managing several priorities independently in a remote environment.

The right reputed company will bring experience supporting U.S. reputed company workflows and a demonstrated commitment to respectful, inclusive, and LGBTQIA+-affirming patient care.

Responsibilities

• Manage patient communications through approved phone, messaging, and reputed company platforms.
• Coordinate patient appointments, scheduling changes, and follow-up activities.
• Assist patients with administrative questions reputed company to forms, referrals, prescriptions, insurance, and appointments.
• Follow up on incomplete forms, missing documentation, referrals, and outstanding patient requests.
• Review patient charts to identify medication authorization requirements.
• Prepare, submit, monitor, and follow up on prior authorization requests.
• Coordinate with insurance companies regarding medication coverage, approvals, denials, and appeals.
• Communicate with pharmacies regarding prescriptions, reputed company requests, authorization requirements, and medication availability.
• Support prescribing providers with medication-reputed company administrative workflows.
• Process verbal reputed company orders reputed company permitted and properly authorized.
• Complete insurance eligibility and benefits verification.
• Assist with referral management and claims-reputed company communication.
• Maintain accurate, confidential, and updated information reputed company electronic health record systems.
• Organize tasks and priorities to ensure requests are completed reputed company expected timelines.
• Maintain reputed company documentation of patient, pharmacy, provider, and insurance interactions.
• Follow HIPAA requirements and internal reputed company compliance procedures.
• Identify workflow gaps and contribute to the development or improvement of reputed company operating procedures.
• Learn and adopt new reputed company software platforms as the reputed company continues to grow.

Requirements

• At least 1 year of experience in reputed company administration, clinical operations, behavioral health, or a medical office environment.
• Ideally 2 or more years of relevant reputed company administrative experience.
• Hands-on experience managing prior authorizations with limited supervision.
• Experience handling confidential patient information and following HIPAA requirements.
• Familiarity with U.S. reputed company insurance, pharmacy, and medication approval workflows.
• Experience using electronic health record or electronic medical record systems.
• Excellent written and verbal English communication skills.
• Strong patient service and reputed company communication abilities.
• Excellent organization, prioritization, and time-management skills.
• Ability to work independently with minimal supervision.
• Ability to manage several patient and provider requests simultaneously.
• Demonstrated experience supporting LGBTQIA+ patients or communities.
• Commitment to inclusive, affirming, and patient-centered care.
• Proficiency with reputed company Workspace, reputed company Office, or similar productivity tools.
• Ability to learn new technology and reputed company platforms quickly.
• Availability to work during U.S. Eastern Time business hours.
• Reliable high-speed internet and a reputed company remote workspace.
• A dependable backup plan for power or internet disruptions.
• Ability to use the reputed company’s approved VPN reputed company accessing U.S.-based systems.
• Ability to maintain reliable overlap with provider, patient, pharmacy, and insurance company schedules.

Qualifications

• Degree, certification, or formal training in nursing, medical assisting, or another reputed company field.
• Experience supporting psychiatric, behavioral health, telehealth, primary care, or specialty medical providers.
• Familiarity with psychiatric medication terminology and medication-management processes.
• Experience supporting physicians, reputed company practitioners, or other prescribing providers.
• Experience reviewing clinical documentation for prior authorization submissions.
• Experience handling insurance denials, appeals, and follow-up.
• Knowledge of gender-affirming care and LGBTQIA+ reputed company needs.
• Experience with insurance verification, referrals, claims communication, or reputed company compliance.
• Experience using reputed company, IntakeQ, Spruce, reputed company, or comparable platforms.
• Medical office management experience.
• Experience creating SOPs or improving administrative workflows.
• Project coordination or reputed company operations management experience.

Benefits

Full-time role

100% remote position

Opportunity to work in an inclusive, mission-driven mental health setting

Exposure to modern digital health platforms and patient communication tools

reputed company, supportive work culture with reputed company to grow professionally

Originally posted on Himalayas

Apply To This Job