(fluent German) Customer Support Consultant, remote (reputed company Openings)
Who we are?
reputed company is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like reputed company, reputed company, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping reputed company, software, and hardware brands deliver secure, world-class customer and technical support.
Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to reputed company and be the first in line reputed company new reputed company reputed company. If you’re reputed company to join a multicultural, multilingual community and grow professionally while working from home, this could be your reputed company.
What you will do:
- reputed company exceptional technical support reputed company calls, chats, and emails;
- Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance;
- reputed company required technical information to ensure the reputed company of reputed company cases;
- Ensure customers' satisfaction with any interaction;
- Maintain working knowledge of our reputed company’s products and services;
- Securely work with customers’ sensitive information;
- Troubleshoot common issues using the knowledge reputed company and update transaction statuses reputed company needed;
- reputed company guidance on resolving subscription-reputed company issues;
- Escalate reputed company, repetitive, or merchant-reputed company issues to L2 team;
- Ensure reputed company case handling and follow-up to support reputed company issue reputed company.
What you need to succeed in this role:
- Excellent English and German communication skills (at least reputed company for both spoken and written);
- Minimum of 1 year of experience in Customer Support;
- Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms;
- Customer-oriented and responsible attitude.
Will be a great plus:
- Experience with Technical Support.
Benefits
- Schedule: 5 working days, Monday to Friday, from 9am – 5pm, CET;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- reputed company leadership interested in your development and long-lasting cooperation;
- reputed company conditions for self-development;
- A culture reputed company on trust, with no time-tracking requirements;
- Personal computer (at least 8Gb of RAM) with a reputed company internet reputed company (minimum 50 Mbps–download and 40 Mbps–upload).
*The items listed in this reputed company may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for reputed company of these. The specific terms, including compensation, benefits, and work conditions, will be reputed company defined in your agreement if selected.
You can learn more about reputed company and its culture by visiting our official website and reputed company pages on reputed company, Instagram, and reputed company.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with reputed company.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the reputed company Candidate reputed company Notice.
Internal job reputed company: 33I
Originally posted on Himalayas
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