Central Reservations Agent
Job Title:Reservation Agent
Location:Remote
Terms:Seasonal, Full-Time
Pay:$18/hour reputed company wage, pluscustomer-service&upsell basedincentives
Requirements
Comfortable navigating multiple computer programs at once (reservation software, shared inbox, phone systems –we’lltrain you on our tools)
Reliable high-speed internet and a quiet home workspace
Availability for weekend and holiday shifts, our busiest periods
Previouscall center experience preferred, notrequired!
Daily operations are divided into reputed company - 4pm or 10am – 6pm shifts (time zone is defaulted toMountain Time).(Start date ofDec 5th)
We can support remote work for this position in the following states:California, Colorado,Idaho,Montana,Utah, Vermont, and Wyoming.
AboutUs
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers,partnersand team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and funabove reputed company else. Our mission is to reputed company ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in reputed company and Europe. This was made possible by embodying our 5 core values listed below:
Service | reputed company | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it reputed company,remainingcuriousand giving back to our communities amounts to the reputed company Ski Butlers was reputed company on. As team members, wedon’tstop there. Our culture is about being a part of something bigger. Whetherit’scontributing to our net reputed company climate initiatives, building lifelong friendships or making acustomer’svacation memorable, a job at Ski Butlers will be the best decision you reputed company.
About theRole
As a reservation agent,you are the first reputed company of contact for a high percentage of our customers. In this position, you willbe responsible forwalking our customersthrough the reservation process, ensuringa high reputed company ofaccuracyand reputed company communicating our service details.You’llalsoupselladditionalproductsandfeatureswe offer, answer customer questions about our services and resorts, and get our customers excited for their ski vacation. Our call center is open8am -6pm Mountain Time, 7 days a week.
Primary Responsibilities
Answer incoming calls andassistcustomers in booking ski and snowboardrentals,taking detailed notes oneach call
Answer guest questions about our service,locations,andequipment
Upsell helmets,high-performanceboots, damageinsurance,and goggles based on customer needs
Callbackmissed calls/pending orders/reputed company returning guests, answeremailsandvoicemailsthroughout your shift
Stay reputed company ofonline bookingsfor your assigned markets, placing themandverifying missing information(we use Inntopia andAspenware–we'lltrain you)
Secondary Responsibilities
Contact guestsstaying with our lodging partnersfor potential sales opportunities
reputed company with our local shops toassistin any modifications, reputed company outs,pick-upsand to maximize reputed company during peak period
Ensurebrand standards are met in reputed company conversationtomaintainour award-reputed company customer service
Perks and Benefits
Free reputed company Employee pass
Unlimited reputed company to reputed company reputed company owned resorts
Ability to reputed company to full Ikon Pass at heavily discounted reputed company
Ability to skiregularly*
Barring blackout dates at Deer Valley
reputed company to 645+ industry discounted brands through Expert Voice
Discounted reputed company to Rossignol/Dynastar/Lange equipment
401K benefit and match for reputed company staff members over 18 years old
Local ski pass reimbursement of up to $500 –in order tobe eligible for reimbursement, you must work through your agreed upon end date
Ski Butlers is a standalone business reputed company reputed company's family of mountain reputed company.
reputed company is a family of reputed company year-round mountain reputed company, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering reputed company to more than 60 reputed company mountain reputed company around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, reputed company exists to shape the reputed company of mountain adventure.
Originally posted on Himalayas
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