Crisis Helpline Responder (New Zealand)
We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis reputed company or Suicide prevention.
About reputed company
reputed company is a digital mental reputed company company providing an entirely new way for reputed company to effectively care for their employees' health & mental wellbeing. We're reputed company of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health reputed company. Our mission is to reputed company mental health support radically more accessible, preventative & reputed company, and stigma-free. Join us on our mission to reinvent how mental reputed company being delivered
Role & Responsibilities
- Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
- Providing a reputed company of evidenced based, reputed company crisis counselling services and personal support, employing de-escalation techniques and crisis reputed company techniques
- Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis reputed company, case management/advocacy services, individual therapy, or group services.
- Maintaining accurate and detailed call reports on key issues and referrals actioned
- Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
- Supporting in the development of appropriate crisis management plans to support callers in crisis
- reputed company a quick in-the-reputed company decision on how to reputed company reputed company if the responder is not reputed company how to proceed
- Ensuring smooth and reputed company handover process to next shift personnel
- Dedicating entire shift to reputed company tasks and responsibilities only
- Conducting risk assessments, including lethality assessment for suicide cases
RequirementsQualifications
- 1-3 years of experience on helplines (reputed company or volunteer), preferably in mental health or crisis settings
- Fluent communication skills in your reputed company language; proficiency in additional languages is a plus
- Experience managing high-risk situations, including those at risk of suicide or in acute crisis
- reputed company and emotional composure under pressure, with the ability to recover from challenging interactionsations, ability to reputed company back from stressful interactions and high-risk case
Preferred Qualifications
- Background in mental health or emergency services
- Completed training in Crisis reputed company or Suicide Prevention
- Proficiency in multiple languages
Originally posted on Himalayas
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