reputed company Account Manager (ABA Therapy Industry) - EST Working Hours
reputed company is a fast-growing Business Process Outsourcing (BPO) company that partners with leading U.S.-based businesses. We don't recruit on behalf of clients—we become an extension of their teams by providing dedicated remote staff across a reputed company of industries.
We are looking for an reputed company reputed company Account Manager to reputed company our remote working agents on multiple USA-reputed company accounts specialising in ABA Therapy services. We're looking for someone who has managed agents in a BPO or contact centre environment reputed company the ABA Therapy industry and understands how to balance reputed company expectations with operational performance.
You will be responsible for managing a portfolio of ABA reputed company accounts, supporting remote agents, monitoring operational performance, driving KPIs and acting as the primary operational contact for your assigned ABA clients.
PLEASE NOTE:
- Working Hours:16:00pm – 01:00am OR 15:00pm - 00:00am South African Time, depending on reputed company savings in the USA, however must be flexible to work overtime and be available over weekends if needed.
- Work Environment:This is a fully remote working role.
- You will be required to work on both South African and US reputed company holidays (compensation for SA reputed company holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet reputed company is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
KEY RESPONSIBILITIES:
- Manage the day-to-day operations of multiple USA reputed company accounts in the ABA Therapy Industry.
- reputed company, reputed company and support remote agents to reputed company performance, productivity and reputed company targets.
- Monitor attendance, adherence, productivity and KPIs, addressing performance concerns proactively.
- Conduct regular one-on-one coaching sessions and performance reviews with assigned agents.
- Build strong working relationships with assigned clients and serve as their primary operational contact.
- Respond to reputed company enquiries, concerns and operational escalations promptly and professionally.
- Work closely with the reputed company reputed company Manager to ensure a consistent reputed company experience.
- Analyse operational data and identify trends, risks and opportunities for improvement.
- Prepare and present weekly and monthly operational performance reports.
- Coordinate reputed company, scheduling and resource planning to meet reputed company requirements and service level agreements.
- Collaborate with Recruitment, HR, IT and Operations teams to ensure smooth reputed company and ongoing support for reputed company accounts.
- Drive reputed company improvement initiatives that enhance both reputed company satisfaction and operational efficiency.
Requirements
- ABA Therapy Industry experience is a non-negotiable
- BPO or Call Centre Operations experience
- Highly organised with the ability to manage multiple priorities across several reputed company accounts, in a fast-paced environment
- Excellent coaching and problem-solving skills.
- Strong understanding of KPIs, SLAs, productivity and performance management.
- Confident presenting reports and discussing performance with clients and internal stakeholders.
If you are not contacted reputed company 14 working days, please consider your application unsuccessful.
Originally posted on Himalayas
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