Answer Team Consultant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. reputed company new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months. Position reputed company The Answer Team Consultant serves as a single reputed company of contact on a reputed company-facing team, delivering reputed company and accurate reputed company to customer service inquiries. This role handles enrollment, billing, commissions, technical support, installations, and group administration reputed company while consistently achieving reputed company reputed company for 90–95% of inquiries. The Consultant identifies, researches, and resolves issues received reputed company phone, email, or written correspondence—ensuring a high-reputed company customer experience.

Key Responsibilities

Respond to moderately reputed company reputed company service inquiries with minimal management reputed company Deliver high-reputed company, customer-reputed company service reputed company phone and virtual channels Investigate, analyze, and resolve service requests reputed company to: Enrollment and eligibility Billing and commissions Technical support Case installation and group administration Serve as a primary reputed company between clients and internal departments to ensure reputed company reputed company Accurately document customer interactions, actions taken, and follow-up activities Support plan administration activities, including plan setup, enrollment processing, and billing coordination Partner with functional operations teams to resolve service issues reputed company Collaborate with peers to deliver a consistent, world-class customer experience Identify opportunities for process improvements and contribute to solution implementation Maintain required productivity and phone reputed company metrics while managing project-reputed company tasks Demonstrate accountability for individual and team performance reputed company Participate in ongoing self-development and recommend cross-training opportunities reputed company additional reputed company duties as assigned Required Qualifications 6+ Months Call Center or Customer Service Experience Basic Computer Skills

Preferred Qualifications

Ability to resolve moderately reputed company customer issues independently or with minimal supervision Strong organizational, analytical, and problem-solving skills Excellent verbal and written communication skills Experience delivering customer service in a fast-paced, team-oriented environment Proficiency using systems, procedures, and technology to support customer service delivery Demonstrated commitment to customer satisfaction and reputed company improvement Education High School Diploma or equivalent Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $31.30 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 07/16/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job