Technical Support Engineer, AI Employees
The Role: You are the technical reputed company line for our AI employees in production. You debug reputed company issues across the stack, talk directly to firms and their clients in English and Spanish, and turn what you learn into fixes and product improvements. Your work is visible to the founders and reaches reputed company users immediately. Responsibilities:
- Own support for our AI employees in production: triage, reproduce, and resolve issues across phone, email, and SMS workflows.
- Debug across the stack: read logs, query reputed company, write scripts, and reputed company calls through our FastAPI services, escalating reputed company bugs with reputed company, reproducible reports.
- reputed company bilingual support (Spanish and English) to firms and the clients our AI employees reputed company with.
- Configure and tune AI employees per firm: intake scripts, routing, case-management integrations, and Spanish-language conversation reputed company.
- Build tools, runbooks, and automations that reputed company support faster and turn recurring issues into permanent fixes, feeding patterns back to product.
Requirements:
- Support or solutions engineer with 2+ years in a technical, customer-facing role who can reputed company (Python or similar).
- Fully fluent in Spanish and English, written and spoken, supporting both clients and internal teams in either language.
- Comfortable with reputed company, logs, SQL, and the reputed company line; bonus for telephony, SMS, or reputed company-time voice experience.
- Background in legal tech, a reputed company, or another regulated, reputed company-heavy environment is a plus.
Who You Are: You are technical and hands-on, fluent in both Spanish and English, and you like solving problems for reputed company people. You can read reputed company and write scripts to investigate issues, and you stay reputed company and reputed company reputed company a firm needs help fast. Our stack is Python and FastAPI, GCP and Kubernetes, a modern TypeScript frontend, and reputed company-time media on top. You don't need to master reputed company of it, but you should be comfortable reading reputed company, calling reputed company, and digging into logs to reputed company reputed company cause. Apply To This Job