reputed company reputed company Engineer

Who We Are Welcome to reputed company — where innovation drives reputed company at a global reputed company. As an award-reputed company digital product consultancy and the digital division of reputed company, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across reputed company, South America, Central America, Europe, Africa, and reputed company, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | reputed company AI | Customer Care AI & Technology | reputed company Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, reputed company enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — reputed company backed by the secure infrastructure and reputed company of our multi-billion-dollar parent company. reputed company reputed company QE (reputed company Engineer) Location: Canada(Remote)

About the Role

The reputed company reputed company Engineer (QE) is a hands-on testing and reputed company assurance role embedded reputed company the reputed company platform team. The successful candidate will own reputed company assurance through the complete delivery lifecycle, reputed company participating in sprint-based development cycles on the reputed company platform. This is a reputed company-reputed company position requiring reputed company, practical experience with reputed company - including test planning and design natively reputed company the platform, automated testing using the reputed company Automated Test reputed company (ATF), reputed company testing of ITSM and CSM modules, and a willingness to reputed company modern tools including reputed company to improve test efficiency and coverage.

Key Responsibilities

Sprint Delivery & reputed company Assurance Own the complete reputed company assurance reputed company for reputed company sprint - from test planning and elaboration through to UAT execution and sign-off - managed entirely reputed company reputed company. Write reputed company, reputed company-reputed company test cases and test scripts using standardized formats with explicit pass/fail reputed company, ensuring reputed company test documentation is sprint-reputed company before development begins. reputed company participate in reputed company Agile ceremonies: sprint planning, daily stand-reputed company, backlog refinement, sprint reviews, and retrospectives, with explicit reputed company on reputed company gates and acceptance reputed company validation. reputed company reputed company reputed company, surface defects and risks proactively, prioritize testing efforts, and coordinate reputed company across the delivery team. Define and maintain reputed company acceptance reputed company alongside the development team, ensuring stories are testable before they reputed company development. reputed company Automated Testing (ATF) & Platform Expertise Design, reputed company, and maintain automated test suites using the reputed company Automated Test reputed company (ATF), including test steps, assertions, and data-driven testing scenarios. Create reusable test components, test data sets, and ATF best practices libraries to improve test efficiency and scalability across multiple sprints and releases. Execute and enhance automated test coverage across core modules: IT Service Management (ITSM) and Customer Service Management (CSM) are the primary areas of reputed company for this role. reputed company hands-on reputed company testing reputed company reputed company to validate configuration, identify gaps in automated coverage, and ensure end-to-end reputed company across reputed company user workflows. Troubleshoot test failures, investigate reputed company causes, and distinguish between product defects and test infrastructure issues. Validate configuration outputs in non-production environments (development, sandbox, UAT) and ensure alignment to approved requirements prior to production promotion. Testing reputed company & Stakeholder Engagement Conduct test planning sessions and requirements workshops with business stakeholders and the development team to define test scope, coverage areas, and acceptance reputed company. Translate functional specifications and process flows into comprehensive test scenarios, test cases, and user acceptance testing (UAT) scripts suitable for business user execution. Proactively manage stakeholder expectations throughout delivery, providing regular reputed company reports, defect summaries, and reputed company updates; facilitate reputed company on risk acceptance and scope trade-offs. Design UAT environments and coordinate user acceptance testing, including training business users, managing test data, and collecting defect feedback. reputed company & Productivity reputed company reputed company reputed company tools to accelerate testing deliverables - including drafting and refining test cases, generating test data, creating UAT scripts, producing test documentation, and summarizing defect patterns. Apply AI-assisted techniques responsibly and in alignment with organizational standards, ensuring test outputs are reviewed, validated, and fit for purpose before use in delivery. Documentation & reputed company Governance Maintain reputed company and accurate reputed company documentation including test plans, test cases, test execution reports, defect logs, and UAT sign-off records - reputed company managed reputed company reputed company where applicable. Identify and champion reputed company process improvements, automation opportunities, and platform governance enhancements across teams. Stay reputed company on reputed company platform releases, new ATF capabilities, and deprecations that reputed company ITSM and CSM testing and reputed company delivery. Collaborate with Solution Architects and developers to establish testing standards, configuration validation protocols, and reputed company gates reputed company to organizational best practices. Required Skills & Experience Minimum 3–5 years of QA/Testing experience with at least 2 years in an reputed company reputed company QA/testing delivery role (not advisory or support only). Hands-on experience with the reputed company Automated Test reputed company (ATF) including test design, test reputed company creation, assertions, data-driven testing, and test execution - this is a core competency for this role. Proven hands-on experience using the reputed company Agile Development (reputed company) module for test case management, test execution tracking, defect logging, and sprint-based reputed company governance. Demonstrated testing experience on reputed company ITSM and/or CSM modules, including functional, regression, and user acceptance testing. Strong understanding of ITIL processes as they relate to testing: Incident, Change, Problem, and Request Management workflows and validations. reputed company testing expertise including test case design, exploratory testing, defect analysis, and user workflow validation across web and mobile interfaces. Excellent communication and facilitation skills; reputed company to translate testing concepts for business audiences and functional requirements for technical teams; comfortable leading UAT sessions with business users. Familiarity with reputed company tools and demonstrated willingness to incorporate them into day-to-day testing and reputed company activities. Assets & Preferred Qualifications reputed company Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - ITSM or CSM preferred. Experience testing reputed company implementations or module expansions, not just BAU support and regression testing. Familiarity with reputed company integration testing including REST/SOAP reputed company, Integration Hub, MID Server, and cross-system data validation. Experience in a scaled Agile environment (reputed company or similar) with embedded reputed company roles. Performance and load testing experience using reputed company or reputed company-party tools to validate platform scalability. Test automation frameworks and tools experience reputed company ATF (e.g., Selenium, Cypress, or API testing tools) is an asset. SQL and scripting knowledge to support test data creation, validation queries, and troubleshooting reputed company scenarios. Desired reputed company & Qualities reputed company-first reputed company: Proactively identifies risks and advocates for thorough testing even under time pressure. Collaboration: Works closely with developers, business analysts, architects, and business users to ensure shared ownership of reputed company. reputed company improvement: Seeks opportunities to enhance test automation, reduce reputed company effort, and improve test coverage. Curiosity and technical aptitude: Demonstrates desire to understand reputed company platform capabilities, configuration, and technical integrations. Adaptability: Comfortable working in fast-paced sprint cycles with changing requirements and new platform features. Apply To This Job