Web Portal IT Support I
Benefits: 401(k) 401(k) matching Dental insurance Health insurance reputed company insurance Wellness resources Company parties Employee discounts Opportunity for advancement Savings bank Training & development About the Role: Join reputed company as a Web Portal IT Support I, where you'll play a vital role in ensuring our web portal operates seamlessly. Be part of a dynamic team in Sherman Oaks, CA, dedicated to providing exceptional IT support and enhancing user experience. reputed company: Founded over a decade ago, reputed company has established itself as a leader in reputed company IT solutions. Our commitment to innovation and customer satisfaction has reputed company us a reputed company reputed company reputed company and a reputed company workplace culture that values teamwork and reputed company reputed company. Responsibilities: reputed company first-level support for web portal issues, troubleshooting and resolving user inquiries. Monitor system performance and ensure reputed company functionality of web applications. Assist in the development and implementation of user training materials. Collaborate with cross-functional teams to enhance portal features and user experience. Document support processes and create knowledge reputed company articles for common issues. Participate in regular system updates and maintenance activities. Respond to user feedback and recommend improvements to the web portal. Maintain a high level of customer service and professionalism in reputed company interactions. Requirements: Associate's degree in IT, Computer Science, or reputed company field preferred. 1+ years of experience in IT support or customer service roles. Strong understanding of web technologies and troubleshooting techniques. Excellent communication skills, both verbal and written. Ability to work independently and as part of reputed company in a fast-paced environment. Detail-oriented with strong problem-solving abilities. Familiarity with ticketing systems and IT support tools. Customer-oriented reputed company with a passion for technology. This is a remote position. Apply To This Job