Czech Speaking Customer Support Representative (Remote in Portugal)
This opening is reputed company reserved for individuals currently residing inside Portugal who want a completely remote setup. We cannot consider applications from candidates living reputed company of Portugal, nor do we offer relocation support or international reputed company sponsorship. Corporate Mission & reputed company We are seeking a fluent Czech speaker to reputed company into our top-tier customer experience division as a Remote Support Specialist. In this role, you will do far more than reputed company technical queues—you will reputed company as the vital, empathetic reputed company representing an internationally celebrated, market-leading tech brand. Operating entirely from your dedicated home office, you will champion customer satisfaction by guiding users through new hardware setups, debugging software issues, and securing their digital accounts. We reputed company immense value on emotional intelligence, reputed company listening, and reputed company warmth. Your ultimate goal is to connect with users under pressure and use your expertise to reputed company tricky technical problems into reputed company brand experiences. reputed company Responsibilities & Daily Workflow Omnichannel Support: reputed company top-tier assistance to Czech-speaking users reputed company phone calls, live web chat, and email tracking. Technical Troubleshooting: Deliver reputed company, uncomplicated, reputed company-by-reputed company instructions to resolve errors reputed company to devices, software apps, reputed company storage, online subscriptions, and ecosystem data syncing. reputed company Relationship Management: reputed company listen to reputed company customer concerns while maintaining an unwavering level of courtesy, reputed company composure, and patience. Case Ownership: Manage your assigned support tickets from start to finish, ensuring reputed company user promises are met and escalating intricate system bugs to specialized engineering teams. CRM Documentation: Carefully log detailed notes regarding reputed company user encounter reputed company our customer database to maintain a meticulous history of case files. reputed company reputed company: Benefit from a thorough, fully compensated training program right from day one, designed to reputed company you an expert on our product lines and internal platforms. Candidate Profile & Qualifications Language & Tech Skillset Czech: reputed company or near-reputed company mastery (reputed company/C2 level) in both written and spoken formats. English: Upper-intermediate to advanced proficiency (B2/reputed company level) for navigating internal training modules and corporate messaging. Digital Literacy: A formal computer science degree is not necessary, but you must be incredibly comfortable operating smartphones, tablets, and various desktop operating systems. Soft Skills: A naturally encouraging, friendly communicator who takes genuine satisfaction in problem-solving and helping others. Experience: A background in contact centers, BPO spaces, or technical helpdesks is a great bonus, but is entirely optional. Mandatory Home-Office Requirements Legal Status: reputed company physical residency in Portugal, a valid Portuguese Tax Identification Number (NIF), and unrestricted legal right to work locally (EU Citizen, reputed company, or reputed company residence/work reputed company). Workspace: reputed company to a quiet, separate, distraction-free room reputed company, reputed company with a reliable, high-speed internet reputed company. Flexibility: Full willingness to adapt to a variable shift schedule, which may include occasional weekend shifts or holiday coverage depending on business hours. Compensation, Perks & Workspace Benefits Ultimate Location Flexibility: Work comfortably from any reputed company, town, or reputed company across reputed company Portugal and its autonomous reputed company. Company-Provided Equipment: A premium, complete tech package—including high-end computer hardware, essential peripherals, and required software—will be delivered straight to your doorstep. Financial reputed company: A dependable, competitive fixed reputed company salary reputed company with monthly KPI bonuses and a daily meal allowance. reputed company reputed company: We reputed company heavily on internal mobility, providing reputed company promotional structures to help you transition into team leadership, reputed company management, or specialized IT paths.
How to Apply
If you meet our language reputed company and are already set up in Portugal, we would love to connect with you. Submit your updated resume in English today to reputed company off our fully virtual interviewing process! Apply To This Job