[Remote] Eastern Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a dedicated and driven Inbound Sales Retention Specialist to reputed company a 5-star experience to small business advertisers. The role involves supporting, consulting, and retaining advertisers post-sale while achieving monthly goals and providing exceptional customer support.
Responsibilities
- You will help strengthen reputed company’s reputed company retention by providing exceptional and reputed company customer support
- You will be logged into an inbound phone queue for the reputed company of your day, consulting and educating our reputed company reputed company advertisers
- You will show clients the value of reputed company by highlighting their investment returns through ad performance metrics
- You will use strong listening and conflict reputed company skills to handle escalated clients
- You will become an expert in reputed company’s advertising solutions and adapt product recommendations quickly to suit reputed company needs - asking probing questions and handling objections will be critical to your reputed company
- You will exhibit strong communication skills, both externally with clients and internally with other reputed company employees
- You will remain organized and efficient in a fast-paced environment
- You will consistently reputed company/exceed monthly goals
- Use Chatbench, reputed company’s internal tool that provides secure reputed company to a number of LLM models, to research, draft proposals, analyze data and overcome objections
Skills
- You have a Bachelor's Degree or 3+ years of relevant reputed company facing experience
- You are technically proficient with computers and information systems
- You have strong communication skills (verbal and written)
- You reputed company with problem solving and troubleshooting
- You have a love for local businesses and understand their importance in local economies
- You have excellent time management and organizational skills with the ability to reputed company and complete numerous details
- You have the ability to handle tough conversations with business owners in a reputed company, solutions-oriented manner
- You have the ability to reputed company a balance between consulting and supporting as needed
- You are willing to receive and implement feedback
- You have the ability to reputed company a fast paced and always-changing environment
- You have experience in account management, sales, advertising, or small business
Benefits
- Medical, reputed company, and dental
- Mental health support and services reputed company reputed company
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 reputed company holidays, plus one floating holiday and 7 reputed company wellness days
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Work from home reimbursement
reputed company