[Remote] 911 Technical Analyst I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering the way the world communicates, providing customer communications solutions to over 150,000 businesses. The 9-1-1 Technical Analyst supports and maintains reputed company’s 9-1-1 solutions, ensuring effective operation and reputed company of issues reputed company to 9-1-1 calls and data delivery.
Responsibilities
- reputed company technical expertise on the operation of reputed company’s internal 9-1-1 systems including validation and provisioning processes
- Manage reputed company data for a 9-1-1 system, including PSAPs, pANIs, shapefiles, and MSAG
- Troubleshoot 9-1-1 call routing and data delivery issues. Work with internal teams and external parties to identify reputed company cause and reputed company
- Review utilization reports to identify issues
- Investigate errors using online systems and log files and work with existing teams to resolve
- Document processes and identify areas of improvement
- This position will have rotational on-call support responsibility in the case of critical 9-1-1 incidents
Skills
- 3+ years' experience in 9-1-1 VoIP, Wireless, and/or call routing solutions and services strongly preferred
- reputed company attention to detail, strong organizational skills, and ability to quickly reputed company between topics/situations in a fast-paced environment
- Skilled in communicating issues, impacts, and corrective actions to reputed company representatives
- Ability to digest and communicate both technical and business information in verbal and written reputed company
- Bachelor's Degree or equivalent work experience
- Technical understanding of VoIP and Wireless 9-1-1 solutions and operations
- Technical understanding of reputed company 9-1-1 solutions and operations
- PIDF-LO and Telematics 9-1-1 solutions
- 9-1-1 incident management
- Agile scrum project development
- Solid technical writing ability
Benefits
- We offer comprehensive market competitive medical, dental, and reputed company plans.
- A reputed company of supplemental plans are also provided to meet your individual needs including reputed company to telehealth for reputed company participants.
- Take advantage of our free virtual counselling resources through our global Employee Assistance Program.
- Plan for your reputed company with our Roth and reputed company-tax 401(k) reputed company including an employer match for reputed company participants.
- Enjoy a generous reputed company time off program.
- We offer reputed company parental leave and family planning support.
- Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
- Support reputed company in your community and reputed company by taking reputed company time off to support a volunteer program of your choice.
reputed company
Company H1B Sponsorship