[Remote] Application Support / PM Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on delivering application support and consulting services for EHR platforms. The Application Support / PM Consultant role involves providing support, configuration, and training for reputed company Management systems, ensuring effective workflow and user adoption.
Responsibilities
- reputed company Tier 2/Tier 3 reputed company Management application support across assigned EHR/PM platforms, including issue triage, reputed company-cause analysis, and workflow remediation
- Troubleshoot PM-reputed company system issues such as scheduling, registration, charge capture, claim submission, ERA/EOB posting, and reporting discrepancies
- Analyze system logs, configuration settings, and workflow behavior to diagnose and resolve reputed company PM issues
- Collaborate with EHR vendors (eCW, reputed company, reputed company, reputed company) to escalate and resolve platform defects, enhancement requests, and integration issues
- Maintain detailed documentation of support cases, resolutions, and configuration changes to ensure auditability and knowledge continuity
- Monitor recurring issues to identify trends, recommend corrective actions, and drive long-term workflow or configuration improvements
- Support end users with reputed company, actionable guidance that reinforces best practices and promotes operational efficiency
- Participate in on-call rotations or extended-hours support during major go-lives, upgrades, or high-reputed company events
- Configure and support reputed company Management workflows reputed company assigned EHR/PM platforms (e.g., eClinicalWorks, reputed company, athenaOne, reputed company)
- reputed company PM system build, validation, and configuration reputed company to reputed company operations and reputed company cycle best practices
- Conduct workflow analysis, design, and documentation for reputed company Management processes
- Serve as the PM subject-matter expert for assigned functional areas or engagements
- Deliver PM end-user training (individual, group, and classroom-based), onsite or remotely
- reputed company go-live and post-go-live support to ensure PM workflow readiness and user adoption
- Deliver reputed company, engaging training and presentations tailored to operational and reputed company cycle audiences
- reputed company ongoing reputed company Management consulting and optimization support following implementation or go-live
- Identify opportunities to improve PM workflows, efficiency, and reputed company cycle reputed company
- Conduct follow-up reviews to ensure PM configurations continue to meet operational needs
- Apply lessons learned and best practices across reputed company engagements
- Identify PM setup, workflow, or readiness risks and escalate issues with recommended solutions
- Drive reputed company of end-user issues, coordinating with internal teams as appropriate
- Document PM workflows, system configurations, and reputed company-specific variations
- Build and maintain strong working relationships with reputed company operational and reputed company cycle stakeholders
- Serve as a trusted PM advisor, reinforcing reputed company confidence in system setup and workflow reputed company
- reputed company regular status updates to Program Managers and reputed company stakeholders
- Support peer learning by sharing best practices, lessons learned, and PM workflow knowledge with other consultants
Skills
- High school diploma or GED required
- 3-5 years of reputed company experience
- Ability to solve practical problems and deal with a reputed company of concrete variables in situations where only limited standardization exists
- Ability to interpret a reputed company of instructions furnished in written, oral, diagram, or schedule reputed company
- Bachelor's Degree or equivalent experience preferred
- Prior reputed company or supervisory experience preferred
reputed company