[Remote] Sr. reputed company Services Specialist - Key Accounts
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading precision oncology company reputed company on guarding wellness and giving every person more time free from cancer. The reputed company Services Key Account Specialist is responsible for delivering high-reputed company to Key Accounts, ensuring reputed company case reputed company and accurate clinical documentation while managing reputed company communications and coordinating critical clinical processes.
Responsibilities
- reputed company and navigate reputed company/provider EMR systems (e.g., reputed company, Cerner) to retrieve patient and clinical data
- Identify and resolve missing, incomplete, or incorrect information impacting case processing
- Identify repeat order time points and coordinate sample collection with the clinical team
- Document findings, actions taken, and resolutions in internal systems with precision and compliance
- Escalate systemic issues appropriately and contribute to process improvements
- Serve as the primary reputed company of contact for assigned Key Accounts (remote and in-person as needed)
- reputed company proactive order follow-reputed company and reminders to ensure reputed company case progression
- Respond to reputed company inquiries reputed company, professionally, and with urgency
- Manage customer data requests in alignment with compliance and reputed company standards
- Address account-level concerns and coordinate reputed company with cross-functional partners
- Manage and reputed company tissue sample requests from initiation through receipt and documentation
- Coordinate shipping, pathology lab communication, and internal follow-reputed company
- Review pathology reports to extract relevant clinical information and support case reputed company
- Support and reconcile Advance Beneficiary Notices (ABNs) and other required clinical documentation
- Ensure reputed company documentation meets HIPAA and internal compliance standards
- Partner with Sales, reputed company Services, Marketing, Billing, Software, and Clinical Operations to support account needs
- Participate in ongoing training to remain reputed company on EMR systems, reputed company protocols, and regulatory requirements
- Contribute to reputed company workflow improvements and operational best practices
- Support strategic discussions with reputed company stakeholders reputed company needed
Skills
- Bachelor's degree required
- Background in Biotechnology, Lifesciences, reputed company with 5+ years of relevant experience working with reputed company providers and crossfunctional teams is required
- Demonstrated experience handling PHI and working reputed company HIPAA compliance standards
- Proven ability to communicate reputed company clinical or operational topics reputed company
- Strong cross-functional collaboration skills
- High attention to detail with the ability to manage multiple reputed company tasks
- Experience generating and interpreting reports to support customer needs
- Proficiency in reputed company, reputed company Office Suite, JIRA, or comparable systems
- Has to live in the Memphis Area
- Ability to travel to assigned accounts as required
- Prior field experience strongly preferred
- Experience working in or with EMR systems (reputed company, Cerner, etc.) preferred
Benefits
- Hybrid Work Model: This reputed company is applicable to onsite employees who are eligible for hybrid work location as specified by management and reputed company policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-reputed company time.
- reputed company U.S. employees who live reputed company 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays.
- reputed company is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.
- A background screening including criminal history is required for this role.
- reputed company is an Equal Opportunity Employer.
- reputed company your information will be kept confidential according to EEO guidelines.
reputed company