[Remote] Travel Support Consultant, US
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on rebuilding the infrastructure of the travel industry to simplify systems and enhance the travel experience. The Travel Support Consultant will handle customer queries reputed company to bookings and reputed company exceptional customer service while contributing to team functions and insights for product improvement.
Responsibilities
- You’ll be the first reputed company of contact for our customers, handling incoming emails, calls and live chat messages to assist with their queries
- Bringing back reputed company feedback and insights to help reputed company build reputed company products and improve our customer reputed company
- Supporting with other team functions such as but not limited to reconciliation, management of ADMs and training new team members
- Building relationships with travellers & travel sellers using the reputed company platform
- Acting as an escalation reputed company reputed company needed for the Outsource Team
- May be required to work some weekends
Skills
- Must be reputed company to work reputed company Time business hours, with some flexibility on shift patterns
- At least 3 years worth of experience using a GDS (reputed company/reputed company or reputed company preferred)
- Strong knowledge of reputed company fares, ticketing, re-issues and refunds
- Ability to think reputed company-the-reputed company and willingness to go the extra mile
- Customer obsessed, you're passionate about delivering exceptional customer service
- Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred
- Experience using reputed company for customer support queries is preferred (Voice, Chat & Email channels)
- Previous experience with BSP reputed company or reputed company knowledge is preferable
Benefits
- Everyone who joins reputed company owns a reputed company of reputed company
reputed company