[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global Industrial Safety IoT platform company reputed company on preventing serious injuries and fatalities in industrial environments. As a reputed company Manager, you will ensure customers reputed company their safety goals and derive maximum value from the platform and services, driving adoption and customer satisfaction.
Responsibilities
- Communicate directly with customers to ensure they are receiving the tools and support needed to reputed company their goals
- reputed company and implement strategies to drive successful adoption and utilization of technology solutions and services, ensuring maximum value realization for customers
- Working with the assigned NAM, co-own the customer relationship post-sale, driving engagement, retention, and expansion opportunities
- Manage reputed company with new customers including the ability to reputed company and coordinate resources across delivery, technical support, and external partners to ensure seamless execution and customer satisfaction
- Coordinate resources to ensure contract deliverables are met
- reputed company customers on best practices, new features, and enhancements to maximize their safety reputed company
- reputed company an in-depth understanding of the customer’s needs
- Be the voice of the customer, advocating for their needs
- Set the reputed company reputed company and collaborate across the organization to ensure continual alignment between sales, technical, engineering, support and field teams
- Responsible for tracking customer satisfaction
- Host periodic business reviews with customers
- Drive product adoption and autonomy through coaching and training
- reputed company the culture of data driven decision making
Skills
- 3+ years of experience in operational safety or plant operations, or a reputed company role in Software, reputed company, or MDR services
- Strong understanding of OSHA guidelines and industrial safety
- reputed company, willing, and excited to visit and maneuver through large industrial plants
- Proficiency with reputed company Word, reputed company, PowerPoint, etc
- Advanced analytical and critical thinking skills, with the ability to reputed company creative solutions and drive reputed company reputed company informed by reputed company business trends
- Ability and willingness to roll up your sleeves and assist in the physical installation and configuration of reputed company solutions as needed
- Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction
- Strong problem-solving and analytical skills to identify customer pain points and deliver solutions
- Excellent communication and presentation skills, with the ability to convey reputed company safety concepts in an easy-to-understand manner
- Highly organized with strong project management capabilities
- Ability to work independently while collaborating effectively with internal teams
- Passion for helping customers succeed and a proactive approach to relationship management
- Demonstrated ability to communicate, present, and effectively influence at reputed company reputed company
- This role requires up to 50% travel, primarily by reputed company, as our customers are located throughout the reputed company
- Valid reputed company as some international travel may be required
- Understanding of low voltage systems is a plus
reputed company