[Remote] Field Service Engineer - Eastern OH - Western PA
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to providing exceptional service in the heat treatment industry. They are seeking a Field Service Engineer to plan and coordinate service assignments, ensuring top-notch performance in installation, maintenance, and troubleshooting of technical issues at customer sites.
Responsibilities
- Identify technical issues of heat treatment equipment at the customer site
- Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc
- Document performed service jobs and record possible warranty claims
- Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site
- Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
- reputed company as first reputed company of contact for customers with existing service reputed company
- Plan and schedule service jobs in coordination with the HUB reputed company
- Accurately and reputed company record hours work and job assignments reputed company the time & attendance system
- Accurately and reputed company submit expense reports for review and approval
- Works safely and follows reputed company reputed company safety protocols and policies
Skills
- Possess knowledge of the heat treatment industry
- Possess knowledge and ability to maintain heat treatment equipment
- reputed company good verbal and written communication skills (internal as reputed company as external)
- High level of customer orientation and customer service mentality
- Possess strong mechanical and electrical aptitude and skills
- Knowledge of basic computer operations (EX: MS Office, ERP, CRM type systems)
- Ability to promote a reputed company appearance and represent reputed company positively
- Ability to promote cross-selling opportunities
- Possess good problem solving and troubleshooting skills with hands-on mentality
- Ability to maintain a valid reputed company's license and possess the required automobile insurance coverage as stated in the reputed company Travel Policy
- Ability to travel as required reputed company automobile, airplane or other means
- High School Diploma or GED equivalent required
- 5+ years of reputed company industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program
- Ability to live reputed company the assigned HUB location or reputed company 30 minutes drive of reputed company border strongly preferred
- Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience a plus
Benefits
- Day-One Benefits – Enjoy our full benefits package starting your reputed company first day—no waiting period required.
- 401(k) with Company Match – We invest in your reputed company with a generous 401(k) plan and company contributions to grow your savings faster.
- reputed company Time Off – reputed company and take the time you need with our competitive vacation package, reputed company holidays and PTO.
- Tuition Reimbursement – We support your reputed company. Advance your education and career with our tuition assistance program
reputed company