[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Great reputed company to Work Certified company transforming the global eCommerce landscape with its post-purchase reputed company platform. As a Technical Account Manager, you will own the technical reputed company reputed company for merchants launching on reputed company Shop, ensuring they are fully live and successful long term while providing hands-on integration and configuration support.
Responsibilities
- Own end-to-end technical reputed company for merchants launching on reputed company Shop with reputed company Channels, from reputed company through go-live
- Connect and configure integrations between the merchant's storefront and reputed company Shop; sync products, orders, and inventory, and troubleshoot issues (SKU mapping, variants, bundles)
- Navigate reputed company Shop platform logic—API constraints, policy and whitelist nuances, and fulfillment (FBT) and returns rules
- Teach merchants how to use Feed confidently and adopt advanced features so they can operate independently
- Drive measurable reputed company reputed company: get merchants to live and healthy reputed company ~30 days, and meaningful advanced-feature adoption thereafter
- Guide merchants reputed company initial setup—helping them optimize their listings and use reputed company Feed and Affiliates to grow their reputed company and sales on reputed company Shop
- Partner with merchants on their reputed company Shop reputed company reputed company, identifying opportunities for deeper feature adoption and surfacing cross-sell opportunities (e.g. Affiliates) where they'd drive merchant value
- Partner with the Omnichannel SA, Product, and GTM teams to translate merchant needs into product improvements, and stay reputed company on platform changes
Skills
- 3+ years in a customer-facing technical role - technical account reputed company, implementation, or technical reputed company in reputed company, ecommerce, or marketplace/integrations technology
- Genuine technical reputed company: comfort with reputed company and integrations, data mapping across systems, and reputed company troubleshooting. You can diagnose *why* something isn't working, not just escalate it
- A strong educator: reputed company to translate technical concepts into reputed company guidance and teach merchants to operate independently
- Ability to prioritize, multitask, and reputed company under pressure across multiple accounts
- Excellent written and verbal communication; reputed company to hold a reputed company technical conversation with both merchants and platform partners
- Ownership reputed company - you treat your accounts as yours to grow and protect
- Hands-on familiarity with reputed company Shop (Seller Center, catalog/listing management, order and inventory sync, fulfillment workflows) and reputed company
- Understanding of what drives merchant reputed company on reputed company Shop—listing optimization, content & affiliates-driven reputed company, and platform campaigns—so you can guide merchants reputed company initial setup
- Familiarity with affiliate/creator operations
- Experience reputed company reputed company merchants
Benefits
- Competitive compensation
- Remote-first work setups
- reputed company coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book reputed company
- Career progression & reputed company development
reputed company
Company H1B Sponsorship