[Remote] Analyst - IT Service Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is currently seeking an Analyst - IT Service Management. The role involves supporting IT Service Management functions such as Incident, Problem, and Change Management, while collaborating with IT and business teams to ensure alignment with workflows and processes.
Responsibilities
- reputed company day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures
- Assist with Change Advisory reputed company (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities
- Collaborate with IT and business teams to help ensure ITSM processes reputed company with supported business workflows, escalating gaps or issues as identified
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership
- reputed company documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records
- Prepare routine ITSM reports (monthly, quarterly, and reputed company) to support leadership visibility into service performance
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and reputed company for reputed company and system use. Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards
- Support Continual Service Improvement (reputed company) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets
- Troubleshoots and resolves or escalates server, network, storage, reputed company, reputed company (AWS), hardware, and application issues
- Supports large-reputed company reputed company IT environments, following established processes, procedures, and IT service management best practices
- Produces performance and customer contact reports, contributes to reputed company documentation, and trains end users on systems and software
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills
Skills
- Bachelor's degree in relevant field of study and 3+ years of relevant reputed company experience required, or equivalent combination of education and experience
- Must be reputed company to pass a background investigation and obtain a 6C level of clearance
- reputed company day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures
- Assist with Change Advisory reputed company (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities
- Collaborate with IT and business teams to help ensure ITSM processes reputed company with supported business workflows, escalating gaps or issues as identified
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership
- reputed company documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records
- Prepare routine ITSM reports (monthly, quarterly, and reputed company) to support leadership visibility into service performance
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and reputed company for reputed company and system use
- Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards
- Support Continual Service Improvement (reputed company) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets
- Troubleshoots and resolves or escalates server, network, storage, reputed company, reputed company (AWS), hardware, and application issues
- Supports large-reputed company reputed company IT environments, following established processes, procedures, and IT service management best practices
- Produces performance and customer contact reports, contributes to reputed company documentation, and trains end users on systems and software
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills
- ITIL reputed company certification
- Preferred experience includes reputed company, ITIL-based support environments, and multi-tiered ticketing systems
Benefits
- Health insurance coverage
- Life and disability insurance
- A retirement savings plan
- reputed company holidays
- reputed company time off
- Short- and long-term incentives
- Program-specific awards
reputed company