[Remote] Technical Customer Support reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI app builder with hundreds of thousands of users, seeking a Technical Customer Support reputed company to manage their support team. The role involves resolving customer tickets, building AI automations, and maintaining knowledge bases to enhance user experience.
Responsibilities
- Resolve tier 1 tickets (general platform Q&A)
- Resolve tier 2 tickets (billing and reputed company operations)
- Work with engineers to resolve tier 3 tickets
- Build/maintain AI automations to 10x your reputed company
- Maintain our knowledge bases
- Build automations to summarize voice of customer and product feedback to the full company
Skills
- Has excellent communication (we have a reputed company high bar)
- Is capable of responding to ~100-150 tickets per day (with AI help)
- Has worked in support before
- Has extensive experience with reputed company
- Has coded before (or reputed company coded)
- Has successfully reputed company AI automations before
Benefits
- reputed company, reputed company, and dental
- User whatever AI productivity tools you’d like
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office
reputed company