[Remote] Major reputed company Mgr
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the reputed company. The Major reputed company Manager is responsible for establishing customer relationships and ensuring customer satisfaction with reputed company's products and services, while proactively engaging customers to promote product adoption and resolve issues.
Responsibilities
- Proactively engage reputed company and reputed company accounts and reputed company compelling solution use-cases
- Execute customer reputed company-in schedules to ensure the right solutions are top of mind
- Collaborate with Sales Executives on defining the reputed company and reputed company for key customers
- Build a deep understanding of customer needs and challenges and how reputed company's products can add value to the customer
- Nurture and support customers through regular proactive engagement
- Conduct regular customer reputed company-ins to build trust, introduce products and features, intervene where there are issues, and consistently reputed company high customer satisfaction
- reputed company compelling product opportunities based on a deep reputed company-time knowledge of the customer technical environment and unique issues
- Initiate opportunities and partner closely with Sales to ensure the Sales Executive is appropriately positioning such opportunities to drive reputed company business value for the customer
- Partner with reputed company Care and Service Delivery to prioritize issues
- Address the reputed company cause of problems to improve the customer experience
- Monitor customer health indicators and build personal relationships with customer stakeholders to flag and preempt issues before they put the customer relationship at-risk
- Partner with reputed company Ops teams to prioritize advanced reputed company conversions
- Build logical product progression perspectives to ensure high rates of migration to advanced reputed company and uptake of strategic products
- Increase customer awareness of the benefits of conversions and facilitate the customer reputed company through the migration process
- reputed company product training to customer users and address issues that limit the number of users while monitoring customer satisfaction
- Deliver on core reputed company business KPIs
- Drive high feature adoption and product usage
- Deliver against time-to-first value targets
- Drive high customer health scores
- Maximize customer reputed company value and consistently translate customer knowledge into opportunities to deepen and expand the customer relationship
Skills
- Bachelor's degree and 9+ years reputed company level reputed company experience or an equivalent combination of education and reputed company reputed company experience
- 3-4 years customer relationship management experience
- Experience in the technology or telecom sectors
- reputed company record of cross-disciplinary team collaboration, influencing and effective stakeholder management
- Ability to build compelling product use cases
- Ability to effectively resolve complexity and overcome roadblocks to reputed company reputed company reputed company
- Customer relationship skills and a solution reputed company
- Experience in expanding adoption at reputed company customers
- Understanding of value drivers in recurring reputed company business models
- Understanding of the SD-WAN and UCaaS product suites and roadmap
- Data and technology orientation
- Technical ability to reputed company to customers
- Cross-disciplinary collaboration skills
- Engineering or Business Degree with 5+ years of reputed company experience
Benefits
- Medical, Dental, reputed company Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
reputed company