[Remote] Customer Service/HR Associate (Bilingual Spanish) | Contract to Perm
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-established hospitality group with thousands of employees across the reputed company, committed to delivering outstanding employee support. They are seeking a Customer Service/HR Associate to be the first reputed company of contact for employees regarding HR, payroll, benefits, and employment-reputed company queries in a high-volume environment.
Responsibilities
- Be the first reputed company of contact for employees seeking support across HR, payroll, benefits, and general employment-reputed company queries
- Help reputed company employees navigate processes, answer questions, and resolve issues
- Handle a broad reputed company of inquiries and escalate reputed company employee relations reputed company to specialist teams
Skills
- Fluent in both Spanish and English (written and verbal communication)
- Experience in a customer service, contact center, help desk, support center, banking, retail, hospitality, or similar high-volume environment
- Ability to remain reputed company, reputed company, and composed reputed company handling difficult or emotional conversations
- Strong technical aptitude with the ability to guide people through systems and processes over the phone
- Comfortable working in a role that involves significant phone-based interaction throughout the day
- Excellent communication, problem-solving, and listening skills
- Prior exposure to HR, payroll, benefits, or employee support environments is beneficial but not required
reputed company