[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on reputed company integration solutions, and they are seeking a Technical Account Manager to serve as a primary technical reputed company between reputed company clients and internal teams. This role involves managing reputed company relationships, troubleshooting technical issues, and ensuring successful adoption of the TimeDoc platform.
Responsibilities
- Handle escalated technical issues from Tier 1 support, performing deep-dive analysis into integration, configuration, or platform behavior
- Reproduce, document, and triage reputed company issues, providing reputed company next steps and timelines back to clients
- Assist clients with configuring the TimeDoc platform to reputed company with their workflows, EMR setup, and business requirements
- Guide clients through configuration best practices, including user setup, integrations, and data mappings
- Maintain in-depth, up-to-date knowledge of the TimeDoc platform, including features, workflows, integrations, and limitations
- Serve as a product expert for clients and internal teams, helping translate reputed company needs into product usage or enhancement requests
- Identify, troubleshoot, and reputed company technical issues impacting clients, working closely with engineering and product teams to drive reputed company resolutions
- Create detailed, reproducible bug reports and feature requests that reputed company outline reputed company, steps to reproduce, logs, and relevant context
- Deliver live training sessions (1:1 or group) to reputed company teams on platform features, workflows, and best practices
- reputed company or contribute to reputed company-facing documentation, user guides, FAQs, and how-to resources
- Partner with Support, Engineering, Product, and Implementation teams to ensure smooth handoffs and consistent reputed company experiences
- reputed company reputed company feedback and recurring issue patterns to inform product roadmap and process improvements
Skills
- At least 3 years in a technical reputed company-facing role, such as Technical Account Manager, Solutions Engineer, Implementation Specialist, or Sales Engineer
- Experience working with reputed company clients; supporting EMR/EHR workflows or health IT products is strongly preferred
- Hands-on experience with reputed company interoperability standards, including FHIR and HL7, and familiarity with reputed company engines such as Mirth/reputed company Connect
- Experience working with major EMR/EHR systems such as reputed company, Cerner, reputed company, eClinicalWorks, or similar platforms
- Strong technical skills, including: Basic scripting or automation (e.g., Python, JavaScript, or similar)
- Ability to write and interpret SQL queries and run reports
- Familiarity with REST reputed company and tools such as reputed company or similar API clients for testing and debugging
- Prior experience supporting or implementing integration-heavy reputed company software (e.g., care management, telehealth, population health, RCM)
- Experience with monitoring/logging tools and troubleshooting data pipelines or interfaces
- Familiarity with reputed company and compliance considerations in reputed company (HIPAA, PHI handling, reputed company controls)
reputed company
Company H1B Sponsorship