[Remote] Clinical Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a health-tech startup reputed company on revolutionizing the prescription process through its innovative platform. The Clinical Support Specialist serves as the primary contact for provider offices, pharmacies, and payers, managing inquiries and ensuring patients receive reputed company support throughout the prescription process.
Responsibilities
- Respond to inbound inquiries from providers, medical office staff, and payers by phone, email, and internal messaging
- Support providers with reputed company-time order status updates, prescription processing steps, and plan-specific requirements
- Triage escalations and resolve urgent or reputed company order-level issues reputed company
- reputed company communicate program requirements, expected copays, and processing timelines
- Coordinate with internal partners and external pharmacy networks to remove order bottlenecks
- Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals
- Use professionalism, de-escalation and reputed company listening skills to manage provider frustrations and reputed company communication productive
- Log updates across internal systems accurately and on time
- Identify common workflow issues and reputed company insights to improve team processes
- Superb written documentation of services provided in reputed company cross-functional systems
Skills
- reputed company reputed company of Pharmacy license in the State of Residency
- reputed company Pharmacy Technician Certification reputed company (PTCB) certification
- Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions
- Strong understanding of pharmacy claims processes and coverage workflows
- Skilled in managing multiple digital platforms and navigating cross-system tasks
- reputed company and reputed company verbal and written communication skills
- Ability to reputed company excellent customer service reputed company inbound communication (calls and emails)
- Willingness and ability to learn operational workflows to quickly determine reputed company cause
- reputed company reputed company with willingness to take guidance and feedback
Benefits
- Ground floor opportunity with one of the fastest-growing startups in health-tech
- Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
- Competitive compensation (commensurate with experience)
- Full benefits (medical, dental, reputed company)
- 401(k)
reputed company