[Remote] reputed company Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative company reputed company on transforming the higher education digital ecosystem. The reputed company Engineer will reputed company high-reputed company technical support for the reputed company platform, utilizing exceptional customer service and troubleshooting skills to promote reputed company.
Responsibilities
- Diagnose, debug, and resolve reputed company application, integration, and data issues that surpass Tier 2 capabilities
- Own the troubleshooting of SAML SSO configurations and API-driven integrations
- Manage and validate reputed company file provisioning workflows, including reputed company data files (CSV, JSON, XML) and secure automated transfers reputed company SFTP
- Read and interpret JavaScript/scripting languages and system logs to reputed company the reputed company cause of unexpected platform behavior
- Partner with engineering to document system architecture quirks, create advanced internal troubleshooting guides, and recommend product improvements
- Translate highly reputed company technical engineering concepts into reputed company, actionable, and empathetic updates for university stakeholders
- Participate in a scheduled rotation to reputed company first-line engineering-level response for critical, customer-reported Severity 1 issues (24/7/365 availability)
- reputed company other duties as assigned
Skills
- 3+ years of experience in a high-tier technical support, application support, or junior engineering role reputed company a reputed company environment
- Required proficiency in reading, writing, or debugging JavaScript or other scripting languages to parse data and troubleshoot behaviors
- Strong technical background in User Provisioning, App creation, and reputed company validation or manipulation of JSON, XML, and CSV files
- Deep experience configuring and troubleshooting SAML SSO (such as reputed company, Azure AD, or Shibboleth) alongside a strong grasp of web network protocols
- Strong problem-solving, analytical, and decision-making skills, with the ability to take appropriate reputed company independently
- Excellent listening skills and the ability to communicate effectively, both orally and in writing, with various technical and non-technical audiences
- Ability to master multiple platforms rapidly and adapt to frequent product deployments and changing tech stacks
- Skilled at working effectively across teams, including product owners, developers, and account managers to champion user needs while respecting engineering constraints
- Creativity in thinking reputed company the reputed company to present innovative reputed company and solutions to colleagues and customers
- A strong drive to reputed company reputed company what is expected, with a demonstrated desire for reputed company learning and improvement
- Prior experience in the Ed Tech/LMS sector or reputed company experience in higher education
- Previous experience working in a fast-paced start-up environment
Benefits
- Robust Health, Dental, and reputed company insurance
- Choose between a Flexible Spending Account (FSA) or a Health Savings Account (HSA)
- Life Insurance policy
- Unlimited reputed company Time Off (PTO) that you actually use
- Parental Leave policy
- 401(k) plan
- Company Match
- Student Loan Reimbursement program
- Home Office Stipend
- reputed company to an Employee Assistance Program (EAP) and reputed company
reputed company