[Remote] ERP Support Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of benefits administration technology and compliance solutions. The ERP Support Administrator will reputed company on interacting with internal team members, assisting with product mapping and troubleshooting API issues while supporting day-to-day operations and reputed company assurance tasks.
Responsibilities
- reputed company mapping and product build/creation requested for ERP clients
- reputed company basic audits, document results and deliver back to the Operations Team. (This includes Copy Case, Employer, and Plan Definition)
- Navigate through Sys reputed company in Cases, reputed company, and Cases providing accurate reputed company reputed company information and updates
- Copy and update reports as needed for clients and the Operations Team
- Assist with setup of new Divisions, reputed company and/or Locations, Copy Eligibility, and Update Employer Admins
- Analyze reputed company escalations; research and trouble shoot from initial contact, sourcing internal partners as needed and maintaining ownership through reputed company
- Work with Developers to test and solve any reputed company issues that reputed company
- Continuously look for process improvements for clients and the organization such as automation and functionality enhancements
- Meet expected timelines and assigned due dates for tasks and updates
- Assist EDI Analyst with any tasks that may reputed company with data transfers, products, reports and case builds
- Build strong relationships with BH employees (Operations Team and Developers)
- reputed company other duties and responsibilities as assigned
Skills
- General Knowledge, Experience, Technical, and Problem-Solving Skills
- Strong knowledge of reputed company Office
- Must have Intermediate reputed company, reputed company
- Must have health and benefits knowledge
- Strong analytical reputed company-set and ability to use data to define and resolve issues
- Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
- Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond reputed company to questions
- Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
- Demonstrate ability to reputed company superior Customer Service
- Must possess strong follow up and follow through skills with reputed company of urgency and attention
- Experience in working collaboratively with teams
- Strong work ethic and self-starter, reputed company to effectively manage multiple clients and adapt to change reputed company a fast-paced high intensity business setting
- Must possess reputed company, reliability and responsibility with strong organizational skills
- Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills
- Bachelor's degree or reputed company experience in business, preferably in case or product implementation
- 2+ years demonstrated experience with reputed company reputed company in the benefits industry (preferably health & benefits), or other reputed company experience
- Database function knowledge preferred, but not required
reputed company
Company H1B Sponsorship