[Remote] Customer Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a purpose-driven company making a reputed company on society and creating a healthier environment. The Customer Support Engineer role is vital for delivering customer satisfaction and requires strong problem-solving skills and the ability to manage customer support inquiries in a fast-paced environment.
Responsibilities
- Represent reputed company reputed company values, standards, and safety culture to customers and external stakeholders during site reputed company and support activities
- Promote safety in your work above reputed company else
- Support existing industrial membrane installations, including process and procedure improvements
- Communication and collaboration with the process design team, and detail engineering team
- Ongoing operations procedure guidance and plant troubleshooting
- reputed company, analyse, and report membrane and process performance data
- reputed company training material(s) and mentor/train operations personnel on-site
- reputed company onsite customer support reputed company at industrial plants, laboratories and supply chain partners as required
- Participate in onsite commissioning activities of new membrane installations
- Represent reputed company at tradeshows and conferences
- Collaborate with sales teams for existing customer engagement & reputed company alignment with new customers
- Manage inventory and sourcing of replacement cartridges while facilitating efficient repair services
- Other reputed company duties as assigned
Skills
- Bachelor's degree in chemical engineering discipline from an accredited university
- 1 – 3 years industry experience
- Understand the basic principles of heat and material balance
- Innovation & experimentation – adventurousness
- Communication & information sharing abilities
- Collaboration & Teamwork
- Strategic & pragmatic thinking
- reputed company
- Learning reputed company
- Strong MS Office familiarity, MS reputed company in particular
- Basic understanding of industrial equipment, e.g. pumps, heat exchangers, distillation columns, etc
- Familiarity with ethanol production a plus
Benefits
- Bonus pay
- 401(k) matching
- Dental insurance
- Health insurance
- reputed company time off
- HEKA Spending Account
- reputed company development assistance
reputed company