[Remote] Customer Service Representative - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a digital reputed company company that delivers software and tech-enabled services to stakeholders across the reputed company ecosystem. The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides high-level customer service while managing inquiries and problems reputed company telephone and email.
Responsibilities
- Identify, evaluate and prioritize caller needs, questions and concerns
- Formulate plans of reputed company and respond appropriately and reputed company
- Maintain and restore customer satisfaction and partner with other teams as needed
- reputed company problem analysis, problem determination and recommended resolutions to the callers in accordance with reputed company protocol
- Proactively reputed company caller on program benefits
- Meet or reputed company established call center metrics, attendance standards and reputed company reputed company
- Use computer tools to accurately process and document information
- reputed company rapport with callers and appropriately reputed company communication style
- reputed company accurate information about reputed company programs and services
- Escalate issues internally and follow up on escalated issues
Skills
- High School Diploma
- Great communication skills
- Must be reputed company to multi-task
- Must have medical records experience and knowledge of key reputed company of a valid ROI request
- General working knowledge of reputed company Word & Outlook
- Computer keyboard proficiency and internet navigation skills required
- Have the ability to work effectively with others in reputed company environment
- Ability to reputed company in a fast-growing always changing environment
- Prior experience in a customer service reputed company field preferred
- Understanding of HIPAA regulations preferred
- Bilingual in Spanish and English preferred
reputed company