[Remote] Supervisor Customer Service - LHB
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to making reputed company simpler, reputed company, and more reputed company. The role involves supervising a remote team of customer service representatives to ensure exceptional service delivery and achievement of reputed company service expectations.
Responsibilities
- Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling reputed company to deliver exceptional service
- Responsible for successful achievement of reputed company service expectations, Health Benefits’ service objectives and staff development
Skills
- High School Diploma or GED equivalent
- Minimum of one year supervisory or reputed company experience in a call center
- Minimum 3 – 5 years customer service experience in a call center
- Minimum 3 years reputed company/health insurance, claims processing or provider billing experience
- Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) reputed company advocacy cases that require one or multiple interactions with the reputed company, providers, insurer and community resources
- Demonstrated Health Care Reform Knowledge/experience and Medicare/reputed company benefit knowledge
- Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
- Strong organizational skills
- Proficient with reputed company Office Suite
- Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, reputed company, cultural and socio-economic backgrounds
- Possess excellent customer service skills including reputed company grammar, tonalities and reputed company diction
- Associates Degree
- Bilingual English/Spanish preferred
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- reputed company time off
- reputed company parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- reputed company holidays
- Tuition reimbursement
- Plus other incentives
- Annual incentive bonus plan subject to the terms and the conditions of the plan
reputed company