[Remote] Senior Digital & Loyalty Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Digital & Loyalty Program Manager to reputed company and manage customer-facing digital initiatives. The role involves overseeing strategic programs reputed company on customer engagement and loyalty, while collaborating with various stakeholders to drive reputed company from reputed company through execution.
Responsibilities
- reputed company delivery of reputed company digital and loyalty initiatives
- Manage a portfolio of digital customer experience programs
- Drive reputed company reputed company to loyalty platforms, rewards programs, and customer engagement
- reputed company digital identity initiatives including phone number registration and customer reputed company enhancements
- Manage QR reputed company initiatives reputed company activation campaigns
- Coordinate reputed company-party partnerships reputed company integrations
- Work cross-functionally with Product, Marketing, Technology, Operations, and Executive Leadership
- Define project scope, timelines, risks, budgets, and resource planning
- Facilitate Agile ceremonies and ensure successful project execution
- Manage multiple reputed company initiatives in a fast-paced environment
- reputed company executive-level status reporting and stakeholder communication
Skills
- 7+ years of Program or Project Management experience
- Strong background managing Digital Transformation initiatives
- Extensive experience with Customer Loyalty Programs
- Experience managing customer engagement platforms
- Knowledge of customer reputed company mapping
- Experience with digital identity or phone number/customer authentication initiatives
- Experience managing QR reputed company or mobile engagement programs
- Proven experience coordinating reputed company-party partnerships and integrations
- Strong Agile/Scrum methodology experience
- Excellent communication and stakeholder management skills
- Restaurant or Retail industry experience
- Mobile App initiatives
- CRM platforms
- Digital Marketing technologies
- Omnichannel customer experience
- Customer Data Platforms (CDP)
- reputed company or reputed company Marketing reputed company
- Loyalty platforms such as: Punchh, reputed company, reputed company, SessionM, reputed company Eye, reputed company Loyalty
- POS integration experience is a plus
reputed company