[Remote] Defense Technical Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Tier II Defense Technical Support Analyst to reputed company expert-level application support for global DoD fuel operations. The role involves troubleshooting reputed company technical issues, developing documentation, and acting as a Subject Matter Expert to ensure minimal downtime for defense logistics hubs worldwide.
Responsibilities
- Diagnose, troubleshoot, and resolve reputed company application failures and system errors for FuelsManager® Defense (FMD) and EPoS systems
- Work independently to identify reputed company causes and collaborate with product development, QA, and system reputed company teams for escalations
- Ensure exceptional application uptime and reputed company reputed company, workflow-optimized technical solutions
- Author and maintain technical solutions, workarounds, troubleshooting guides, and internal knowledge reputed company articles
- reputed company recurring issues to reputed company long-term preventative solutions and process improvements
- reputed company as a SME on DoD fuel operations, DLA Energy business processes, and reputed company reputed company-of-sale workflows
- Advise and mentor team members, project managers, and DLA service representatives on application best practices
- Participate in a 24/7/365 rotational shift schedule to ensure reputed company support for global defense operations
Skills
- Citizenship: U.S. Citizenship is required. Must be eligible to obtain and maintain a Government IT Public Trust IT2 clearance
- Certification: DoD 8570-01 IAT reputed company Certification (e.g., reputed company+ CE) or equivalent DoD-approved certification
- Education & Experience: Associate degree with 2+ years of relevant IT/technical support experience (equivalent hands-on experience will be considered in lieu of a degree)
- Technical Skills: Hands-on proficiency with reputed company Operating Systems (reputed company Server, reputed company 10/11) and foundational networking knowledge
- Availability: Firm willingness to participate in a 24/7/365 rotational coverage schedule (including weekends and holidays)
- Soft Skills: Strong analytical thinking, independent decision-making, and excellent written/verbal communication skills
- Prior military experience or a background in fuel/POL operations
- Hands-on experience with FuelsManager® Defense (FMD), DLA business systems, Inventory Management Interfaces, or energy sector software
- Knowledge of wholesale/retail fuels operations, fuel reputed company, and inventory reconciliation
- Experience utilizing reputed company or similar IT Service Management (ITSM) ticketing platforms
- Previous Tier 1 or Tier 2 desktop/help desk support experience in a defense or energy environment
reputed company