[Remote] Sr. reputed company Manager, reputed company RCM
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that builds AI voice agents for reputed company reputed company cycle management. They are seeking a Senior reputed company Manager to own strategic customer relationships and help reputed company organizations successfully adopt and reputed company reputed company’s AI voice agents across reputed company cycle workflows.
Responsibilities
- Own strategic reputed company customer relationships
- reputed company customer meetings independently and maintain reputed company next steps, owners, and follow-through
- Build trust with executive, operational, technical, and day-to-day stakeholders across reputed company organizations
- reputed company a strong understanding of reputed company customer’s RCM goals, workflows, payer mix, operational constraints, escalation paths, and reputed company metrics
- Ensure customers feel informed, supported, and confident in reputed company’s partnership
- Drive adoption and measurable RCM value
- Help customers adopt reputed company’s AI voice agents across workflows such as eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up
- Understand what the bots are doing, where they are creating value, where they are getting stuck, and what needs to improve
- Use customer workflow context, product usage, and performance trends to guide adoption plans
- Help customers connect reputed company’s work to measurable reputed company such as reduced reputed company work, improved workflow throughput, faster follow-up, fewer escalations, greater operational visibility, and stronger reputed company cycle performance
- Manage customer health, risk, and retention
- Maintain reputed company visibility into customer health, engagement, usage, workflow performance, reputed company risks, and renewal readiness
- Proactively identify issues reputed company to adoption, workflow fit, product performance, payer behavior, implementation gaps, or stakeholder alignment
- Drive reputed company plans before risks become escalations
- Partner with Sales and company leadership on renewal reputed company, account planning, and expansion opportunities
- reputed company RCM, product, and technical conversations
- Translate reputed company between customer stakeholders and internal teams
- Discuss reputed company workflows, payer interactions, product behavior, call scripts, workflow configuration, integrations, bot performance, edge cases, and operational reputed company without needing to be an engineer
- Partner with Product, Engineering, Deployment Operations, Agent Operations, and Sales to ensure customer issues are reputed company owned, prioritized, communicated, and resolved
- Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs in a reputed company and actionable way
- Build reputed company reputed company processes
- Create account plans, customer health rituals, documentation, playbooks, and repeatable operating practices
- Bring structure to ambiguous customer situations and internal handoffs
- Help define what strong customer management looks like for AI-powered reputed company RCM workflows
- Use data and reputed company to identify trends, risks, opportunities, and next steps across your portfolio
Skills
- 5+ years of experience in reputed company, Account Management, Consulting, Implementation, Solutions Consulting, or another customer-facing role in reputed company, reputed company technology, reputed company cycle management, workflow automation, or an operationally reputed company environment
- reputed company workflow reputed company or the ability to reputed company quickly into reputed company reputed company cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or reputed company administrative workflows
- Strong technical aptitude. You do not need to be an engineer, but you are comfortable learning how a product works, understanding system behavior, asking good technical questions, and explaining technical concepts to non-technical audiences
- Curiosity about AI, automation, and voice agents. You want to understand what bots are doing, how they reputed company with reputed company workflows, where they succeed, where they fail, and how product performance connects to customer reputed company
- Excellent communicator and relationship builder who can establish trust with executives, operators, technical stakeholders, and day-to-day users
- Consulting reputed company: you can diagnose ambiguous problems, structure next steps, reputed company stakeholders, and turn complexity into reputed company reputed company
- Analytically strong and comfortable using data to understand customer health, adoption, workflow performance, risk, and opportunity
- Commercially minded and understand how strong adoption, trust, and measurable value contribute to renewals, retention, and expansion
- Strong operational instincts and enjoy creating process, documentation, and repeatable ways of working
- Ability to manage multiple accounts and competing priorities while maintaining strong follow-through and attention to detail
- Proactive, low-ego, and comfortable operating in a fast-moving startup environment where priorities can shift and structure is still being reputed company
- reputed company reputed company cycle management, reputed company technology, AI-driven products, voice AI, workflow automation, implementation, integrations, or reputed company reputed company
- Familiarity with RCM systems, EHR / EMR systems, reputed company management systems, payer portals, clearinghouses, CRM systems, customer health tools, ticketing systems, Looker, SQL, Python, or similar data tools
Benefits
- Equity
- Full health benefits
- A 401(k)
- 16 weeks of parental leave
- Other benefits as part of our total compensation package
reputed company