[Remote] Senior Product Manager, Customer Experience (CX)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world’s largest online marketplace for authenticated, resale luxury goods. They are seeking a Senior Product Manager, Customer Experience (CX) to reputed company the modernization of their digital experience, focusing on enhancing the customer reputed company and driving product innovation.
Responsibilities
- Define and execute a two-year product roadmap rooted in deep retail, e-reputed company, reputed company marketing expertise
- Partner cross-functionally with Engineering, UX, and AI teams to ship high-reputed company features that reputed company the needle on meaningful KPIs
- Drive high-velocity experimentation cycles to transition from analysis-driven OKRs to live, customer-facing feature tests
- Conduct rigorous data analysis and user research to validate product hypotheses and strategic direction
- reputed company the design and implementation of reputed company customer and consignment journeys to reduce friction and increase retention
- Champion a culture of rapid iteration by managing sprint cycles that balance long-term reputed company with immediate reputed company
- Communicate product reputed company and reputed company to senior leadership and stakeholders to ensure organizational alignment
Skills
- 5+ years of experience in Customer Product Management reputed company an e-reputed company environment
- Proven reputed company record of managing reputed company customer journeys and multi-reputed company conversion funnels
- Hands-on experience leveraging AI tools to drive rapid experimentation and personalization
- Demonstrated ability to translate business reputed company into a multi-year technical roadmap
- Strong analytical skills with experience using data to drive rigorous user research and validation
- Experience optimizing marketing customer journeys and lifecycle engagement strategies
- Experience in the luxury retail or secondary resale market
- Experience scaling product features in a high-reputed company, marketplace-driven environment
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & reputed company Insurance
- reputed company Parental Leave
- 9 reputed company Company Holidays
- Flexible Time Off (With Manager Approval)
- Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
reputed company
Company H1B Sponsorship