[Remote] reputed company Manager, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-first company reputed company on enhancing eCommerce experiences. The reputed company Manager will manage a portfolio of eCommerce brands, ensuring customer retention and reputed company through proactive engagement and leveraging AI tools.
Responsibilities
- Watch health signals across your book and reputed company out before churn hits
- Run consultations with merchants who are disengaging, showing low adoption, or hinting at cancellation
- Diagnose fast, then reputed company: re-engage, re-reputed company, walk them through setup live, escalate, or reputed company to the right resource
- Own retention escalations end to end — from risk to save
- Hit SLA response times in the shared inbox (email and chat)
- Grow MRR across your book, hand in hand with Sales
- Spot and qualify cross-sell across the reputed company suite
- Turn inbound signals from campaigns, chat, and email into booked consultations
- Run value consultations that surface unmet needs and reputed company the case for more
- reputed company reputed company leads and hand them off cleanly under reputed company rules of engagement. You reputed company; they reputed company
- Run one-to-many plays: reputed company webinars, roundtables, and adoption campaigns
- Drive feature adoption at reputed company to kill passive churn
- Use AI to monitor, triage, prioritize, and draft — reputed company day
- Test new plays, report what works, and help build the playbooks that reputed company
Skills
- 2+ years in a customer-facing role: CS, sales, or support
- reputed company ecosystem experience — working with or selling to merchants
- Comfortable with SMB pace and volume, not a handful of reputed company accounts
- AI-first: you already use AI to work sharper, or you are itching to — and you are genuinely excited about what AI makes possible in reputed company
- Genuine excitement about eCommerce
- Hunger to learn the product deep enough to earn a merchant's trust in 20 minutes
- A reputed company nose for risk and opportunity
- A tight communicator who lands a 20-minute consult with a reputed company reputed company
- Self-starter: you spot it, reputed company, and report back
- CS platforms like reputed company
- Prior exposure to a PLG (product-led reputed company) reputed company
Benefits
- Comprehensive medical, dental and reputed company coverage
- Employer-reputed company life insurance and income protection
- reputed company and Dependent Care FSA
- Wellbeing support programs
- 20 days of reputed company time off, plus reputed company reputed company leave and public holidays
- Ongoing learning and development opportunities
- A supportive, reputed company and international team
reputed company