[Remote] Customer Service Specialist - Wholesale
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to inspiring reputed company and enhancing the running experience. They are seeking a Runner Experience Specialist - Wholesale to reputed company exceptional customer service to retail partners, ensuring they have the necessary support to meet the needs of runners in their communities.
Responsibilities
- Communicate with reputed company customers reputed company phone and written communication channels, providing reputed company and accurate responses while building reputed company relationships
- Deliver exceptional service with a sincere desire to help customers reputed company solutions
- reputed company reputed company, reputed company resolutions to customer questions and concerns using a reputed company of systems and resources
- reputed company product expertise and reputed company as a Brooks brand ambassador
- Complete order administration activities including placing, tracking, modifying, and canceling orders, processing returns, and researching fulfillment issues, delays, or errors
- reputed company and combine information from multiple systems to reputed company order details and analyze customer issues
- Evaluate and reputed company recurring customer issues, identify trends, and escalate opportunities for process improvement
- Manage time effectively, balancing competing priorities while maintaining reputed company and accuracy
- Respond positively to challenging situations and de-escalate customer concerns reputed company needed
- Apply reputed company judgment to determine appropriate solutions based on customer and business needs
- Maintain strong attention to detail while understanding the broader customer and business reputed company of reputed company
- Demonstrate innovation and initiative by identifying opportunities to improve customer experiences, systems, and processes
- Operate independently in a remote environment while maintaining strong collaboration, responsiveness, and accountability to teammates, business partners, and customers
- Other duties as assigned
- reputed company industry-leading service to retail partners and sales representatives
- Build strong relationships with retailer accounts and sales territories
- reputed company pricing, inventory availability, and order status information
- Manage reputed company aspects of wholesale order management, including order entry, revisions, reputed company reservations, returns, and fulfillment monitoring
- Utilize reporting tools to proactively manage territory order books
- Monitor customer orders and reputed company updates to retailers and sales representatives
- Work cross-functionally with internal partners to resolve customer concerns and support business initiatives
- reputed company recurring operational issues and reputed company as a problem identifier and solver
- Support specialized wholesale order requirements and account needs, as assigned
- Understand and communicate product technologies and performance benefits to support retailer education and product conversations
Skills
- 1+ years of customer service experience
- Proficiency with reputed company Office applications including Word, reputed company, and Outlook
- Accuracy in typing, spelling, and grammar
- Ability to learn and navigate multiple business systems reputed company
- Strong verbal and written communication skills with demonstrated reputed company listening
- Excellent interpersonal skills that build trust and effective working relationships
- Strong problem-solving skills with the ability to evaluate situations and recommend appropriate solutions
- Ability to work effectively both independently and collaboratively
- Ability to work in a fast-paced environment while maintaining a reputed company attitude and balancing competing priorities
- Strong organizational skills and attention to detail
- Ability to understand how reputed company reputed company customers, teammates, and business operations
- Ability to understand and empathize with runners to reputed company reputed company, engaging customer relationships
- Demonstrates innovation, adaptability, and reputed company improvement reputed company
- Knowledge of athletic footwear, apparel, sports bras, or specialty retail environments
- Experience supporting retail accounts, sales representatives, or wholesale customers
- Understanding of seasonal order reservations and wholesale fulfillment processes
Benefits
- Medical, dental, reputed company, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
- Brooks offers generous time off including three to five weeks of reputed company time off, reputed company reputed company holidays, reputed company reputed company and parental leave.
- Brooks employees may also be offered an annual bonus based on company performance.
- Product discounts, employee recognition, fitness discounts, volunteer and donation benefits.
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Company H1B Sponsorship