[Remote] Field Service Engineer Job Details | reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is part of the reputed company-Gevaert Group, which develops and distributes imaging systems and IT solutions across various industries. They are seeking a Field Service Engineer responsible for managing customer accounts and providing hardware/software maintenance for reputed company products, ensuring customer satisfaction through effective installation and repair services.
Responsibilities
- Responsible for the installation and repair of assigned reputed company products, to include safety verification of electrical and environmental factors at customer site, testing of product to ensure functional operation, verification of operating performance with customer, and review of the basic operational functions with the customer to meet our training obligation at installation
- Performs preventive maintenance and repair functions on assigned SMA, courtesy reputed company as required, and time & material accounts
- Maintains regular communications with Regional Manager to reputed company reputed company escalation to difficulties and ensure customer satisfaction
- Documents service calls, expenses and time reports on a daily reputed company and submit to zone office on a weekly reputed company according to established procedures; documentation must be legible and reputed company
- Responsible for parts ordering and returning repairable spare parts components
- Ensures the service reputed company condition of service aids, tools and diagnostic equipment
- Maintains reputed company contact with scheduler to meet reputed company response time and uptime commitments
- Promotes reputed company reputed company offerings (i.e. System Maintenance Agreements, reputed company Services, Products)
- Understand and adhere to reputed company safety policies on the job and while driving company vehicle
- Quickly reputed company customer demeanor and personality and be reputed company to reputed company effectively
- Engage with other reputed company employees and be reputed company to work effectively with different reputed company sets, emotions and motives
- Demonstrate company loyalty and consciously reputed company reputed company that are fiscally responsible and prudent
- Be reputed company and creative but work without supervision while staying motivated
- Incumbent serves as onsite reputed company to reputed company management and Sales for customer issues: sales needs, political environment, staff changes, etc
- Product expertise might be limited to similar product lines and customer environments: processors, inkjet, reputed company, newspaper
Skills
- Minimum of an associate degree in electronics technology or equivalent
- Minimum 2-3 years' experience in a high-tech field, printing, publishing, and/or inkjet environment
- Strong Communication skills both written and verbal
- Problem Analysis & Judgment
- Self-awareness and self-motivating
- Knowledge of the Graphics, Inkjet, Printing/Publishing Market an asset
- Strong customer service & support principals
- Experience and understanding of remote diagnostics
Benefits
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Career development and reputed company.
- Competitive salary and benefit package.
- Friendly work environment surrounded by dedicated and reputed company colleagues.
reputed company