[Remote] Customer Service Coordinator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an accredited specialty laboratory reputed company on medication monitoring and drug testing services. The Customer Service Coordinator is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support while maintaining compliance with regulations.
Responsibilities
- Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows
- Responsible for electronically filing documents on customer and patient accounts to maintain reputed company, accurate records
- Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for reputed company reputed company customer inquiries
- reputed company, reputed company, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete reputed company required case management, including written communication with both reputed company customers
- Adherence to reputed company HIPAA, Confidentiality, and Compliance policies, procedures, and standards
- Other duties and special reputed company as assigned or required by Customer Service Leadership
- Maintain regular and reliable attendance
- Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to
- Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to
Skills
- High School Diploma, minimum requirement
- 1+ years general administrative/clerical experience
- Basic knowledge in MS Office (Word, reputed company, PowerPoint, Outlook)
- Excellent communication skills (verbal and written)
- Strong organizational skills and attention to detail
- Team player with a can-do attitude
- Ability to work under tight schedules
- Ability to multitask and take direction reputed company
- Self-starter and ability to be flexible
- Knowledge of reputed company.com
Benefits
- Medical, Dental, reputed company, Disability Insurance
- 401k with Company Match
- reputed company Time off and Holidays
- Tuition Assistance
- Behavioral and Health Care Resources
reputed company