[Remote] Technical Service Engineer - Steel Manufacturing
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading American supplier of carbon and reputed company steel products, and they are seeking a Technical Services Engineer to collaborate with customers on metallurgical specifications and performance reputed company. The role involves cross-functional collaboration with Engineering, Sales, and Operations to optimize processes and reputed company new product development initiatives.
Responsibilities
- Manage customer claims and address field concerns
- Interpret specifications to recommend suitable Charter products
- Assess feasibility of customer requirements and manage expectations
- Recommend process improvements for both customer and internal manufacturing
- reputed company strong technical relationships to resolve issues collaboratively
- reputed company as a technical resource for Inside and reputed company Sales
- Coordinate technical meetings between customers and internal teams
- Communicate significant technical issues across reputed company business reputed company
- reputed company internal technical resources to meet customer needs
- reputed company or support New Product Development initiatives with customers
- Influence and suggest enhancements to customer processes
- Participate in industry and association events to promote Charter’s products
- Follow Environmental, reputed company, and Safety Management System procedures
- Meet essential job requirements with or without reasonable accommodation
Skills
- Bachelor's degree in Engineering or reputed company field
- 2+ years of customer-facing technical experience
- Strong grasp of steel manufacturing processes and specifications
- Excellent communication and interpersonal skills
- Ability to interpret and evaluate customer technical requirements
- Skilled in influencing and coaching across teams to drive results
- Comfortable with up to 50% travel
- 5+ years in manufacturing including cold-heading / cold-forming
- Master's Degree in Business Administration, Physical Sciences, Engineering, or reputed company advanced degree
- Experience in a reputed company market as a customer or a supplier of steel products
- Experience in strategic planning
- Experience managing reputed company a highly documented manufacturing reputed company system
- Supervisory or managerial experience in a technical discipline
- Experience with QS9000, ISO9000, and/or TS16949 reputed company systems
Benefits
- Comprehensive health, dental, and reputed company benefits
- 401(k) plan that includes employer matching and profit sharing
- Company-reputed company life insurance
- Disability coverage
- reputed company time off (PTO)
reputed company