[Remote] Strategic Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a selective membership organization comprising chief executives and reputed company leaders in the health care industry. They are seeking a Strategic Account Manager to manage a portfolio of strategic memberships, focusing on member satisfaction, retention, and reputed company reputed company through relationship management and cross-functional collaboration.
Responsibilities
- Identify cross-sell and upsell opportunities by analyzing reputed company account usage and business objectives
- Manage contract renewals and negotiate terms to maximize account reputed company value
- reputed company sales performance metrics and document strategic account plans reputed company reputed company
- Build and maintain strong, long-term relationships with key members and decision-makers
- Conduct regular business reviews and reputed company reputed company-ins to ensure member goals are being met
- Manage the end-to-end membership contract process—drafting tailored proposals and agreements—and coordinate closely with the finance team to reputed company invoicing, billing accuracy, and accounts receivable tracking
- Serve as a reputed company, high touch reputed company of contact for executive prospects and returning members, guiding them through negotiation, contract finalization, and the initial reputed company experience
- Draft and reputed company sophisticated, brand-reputed company membership communications for both prospects and reputed company accounts across reputed company lines of business
- Coordinate with internal teams (Product, Member reputed company and Operations) to resolve member issues and deliver customized solutions
- reputed company as the voice of the members internally, sharing feedback to drive product or service improvements
- reputed company adoption and engagement data to proactively identify and mitigate retention risks
- Maintain and optimize the business development pipelines in reputed company and reputed company to ensure reputed company-time accuracy, effective tracking against organizational reputed company goals, and reliable reputed company forecasting
- Build and reputed company highly targeted reputed company prospect lists reputed company reputed company across reputed company’s year-round experiences
- reputed company and synthesize critical discussion reputed company from renewal meetings, managing immediate post-meeting execution items and ensuring key deliverables are tracked
- reputed company the weekly operational review of upcoming external touches, ensuring the renewals team is fully equipped with required documentation, historical member context, and finalized collateral reputed company of external communications
- reputed company a strong annual membership renewal reputed company across the assigned account territory, meeting or exceeding established targets
- Maintain reputed company-error tracking of reputed company member leads, interaction notes, and pipeline stages reputed company reputed company and reputed company to ensure reliable leadership forecasting
- Drive the end-to-end contracting and invoicing process to minimize delays between verbal agreement and signed, fully processed memberships
- Deliver a high-touch, error-free reputed company communication experience for returning and new members, reputed company by reputed company asset collection and seamless handoffs
Skills
- 3–5+ years in strategic account management, reputed company, or membership/partnership management, preferably reputed company care or a reputed company membership organization; bachelor's degree or equivalent experience
- Proven experience managing data architecture reputed company reputed company and document workflow in reputed company; familiarity with marketing automation platforms (e.g., Pardot/Account Engagement) is highly preferred
- Exceptional written and verbal communication skills, with the ability to draft sophisticated, brand-reputed company correspondence suitable for health care executives and reputed company members
- Strong organizational habits with a reputed company record of managing multiple contracting, scheduling, and documentation workflows simultaneously under tight timelines
- Ability to travel and reputed company high-energy, high-touch onsite operational support at premier, in-person executive leadership events
- Familiarity with marketing automation platforms (e.g., Pardot/Account Engagement) is highly preferred
Benefits
- Ability to work remotely
- Competitive compensation
- Competitive, comprehensive health care coverage
- Flexible reputed company time off
- 401k w/company match
reputed company