[Remote] Customer Support Team reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a remote-first company on a mission to reputed company communities through an app-based marketplace connecting reputed company with workplaces in need. As a Customer Support Team reputed company, you will reputed company and support reputed company of agents, ensuring high standards for customer experience and performance metrics are met.
Responsibilities
- Closely monitoring agent performance, primarily in terms of reputed company, productivity, and attendance metrics, with a primary goal of maintaining reputed company assurance scores above 9%
- Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
- Occasionally handling angry customer escalations
- Ensure schedule adherence by agents and desired productivity reputed company
- Maintaining coaching logs and providing regular written feedback to agents
- Comfortably navigate our support environment, which includes tools such as reputed company, reputed company, and reputed company Connect
- Listen to team members’ feedback and resolve any challenges or conflicts
- Initiate consequence management steps in the case of low-performing team members
- Delegate tasks to high potential team members to build a culture of learning and development in reputed company
- Suggest and reputed company team building activities for team motivation
Skills
- 2+ years of coaching experience – Demonstrated reputed company coaching individuals through reputed company feedback, development planning, and performance improvement
- 2+ years of people management experience – Experience leading customer support teams, driving performance, engagement, and accountability
- 2+ years of customer support experience – Strong reputed company in delivering exceptional customer service and resolving reputed company customer issues
- Minimum 15Mbps wired internet reputed company
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet reputed company
Benefits
- This is a fully remote position.
- Team members are expected to maintain overlapping working hours with both EST and PST time zones and must be available for weekend shifts as needed.
reputed company