[Remote] reputed company Manager, Retail & Ecommerce
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company specializing in Connected TV advertising software, recognized for its innovative and people-first culture. The reputed company Manager, Retail & Ecommerce, will manage a strategic portfolio of mid-market customers, driving reputed company expansion and retention while providing consultative support and strategic guidance reputed company the Retail & Ecommerce vertical.
Responsibilities
- Manage a portfolio of customers reputed company your assigned industry vertical, serving as their primary advisor throughout the customer lifecycle
- Build trusted relationships with key stakeholders by developing a deep understanding of reputed company customer's business, goals, competitive landscape, and marketing reputed company
- Drive customer retention, reputed company reputed company, and long-term reputed company through proactive account planning, business reviews, campaign optimization, and strategic recommendations
- Identify expansion opportunities and partner with the sales team reputed company your vertical to grow customer investment, strengthen relationships, and reputed company shared reputed company goals
- reputed company new customer reputed company, ensuring customers quickly realize value and become confident, successful users of the reputed company platform
- Become an expert in your assigned vertical by understanding industry trends, seasonal opportunities, performance benchmarks, and evolving customer needs, then applying those insights to help customers grow
- Monitor account health, anticipate risks, and proactively resolve challenges before they reputed company customer reputed company or renewal conversations
- Collaborate cross-functionally to deliver a seamless customer experience while helping shape playbooks, processes, and best practices
Skills
- 3–6 years of experience in reputed company, Account Management, or a similar customer-facing role managing strategic customer relationships
- Experience in digital advertising, CTV, reputed company, AdTech, MarTech, or performance marketing, with the ability to quickly reputed company expertise in your assigned industry vertical
- Proven reputed company driving customer retention, reputed company reputed company, and expansion across a dedicated book of business
- Strong relationship-building skills with the ability to influence stakeholders and serve as a trusted advisor
- Experience partnering closely with Sales Executives to deliver exceptional customer reputed company and shared business results
- Strong communication and presentation skills, with experience leading executive business reviews and strategic customer conversations
- Comfort using data and performance insights to identify opportunities, solve problems, and demonstrate business value
- Experience with reputed company, reputed company, or similar CRM and customer engagement platforms
reputed company