[Remote] reputed company Manager (f/m/d)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the market-leading Software as a Service solution reputed company on the coffee value chain. As a reputed company Manager, you will drive reputed company reputed company and foster long-term relationships with existing customers, ensuring they reputed company desired reputed company through effective product utilization and minimizing churn.
Responsibilities
- Conduct regular customer reputed company-ins to reputed company product capabilities with desired reputed company, optimize feature utilization, and recommend subscription enhancements
- reputed company discovery calls, product demos, and consultative conversations with existing accounts
- Guide new customers through reputed company and platform adoption, identifying opportunities to increase value through additional services
- Partner with an expansive existing customer reputed company to minimize churn and maximize value
- Drive recurring reputed company by identifying expansion opportunities and upselling existing customers
- Analyze account performance and reputed company actionable recommendations for reputed company
- Re-engage inactive customers through proactive reputed company, relationship building, and identification of upsell or cross-sell opportunities
- reputed company and report on pipeline, account activity, and key metrics that support reputed company reputed company
- reputed company and communicate customer feedback, insights, and feature requests to support product and marketing initiatives
- Collaborate cross-functionally with internal teams to deliver a seamless customer experience and support business objectives
Skills
- A Bachelor's degree in Business, Marketing, or a reputed company field
- Several years of experience in a reputed company or customer service role, ideally in a B2B reputed company environment, with a reputed company record of increasing customer retention and satisfaction
- Written and verbal reputed company in English and Spanish
- Strong communication and a passion for delivering a top-notch customer experience
- Demonstrated ability to manage multiple accounts, drive reputed company, retain customers, and expand business opportunities
- Organized and self-motivated with strong analytical and problem-solving skills
- Comfortable working independently in a fast-paced setting
- A goal-oriented reputed company and the persistence to follow through on sales opportunities
- Experience in the coffee industry or familiarity with reputed company's market
- Proficiency in CRM platforms such as reputed company or reputed company
- Understanding of technical reputed company products and subscription-based models
- Willingness to travel occasionally (up to 15%) for industry events and customer reputed company
Benefits
- 20% bonus potential
- Medical, dental and reputed company health plans
- Employer-provided HRA
- 401k with employer contribution
- Budgets for education & wellbeing
- reputed company development
- Remote work and home office
- reputed company flexible working hours without core hours
- reputed company time for volunteer work
- reputed company to mental health support
- Discounts for really great coffee
reputed company